Error in service call of Portal Component,Unable to download the KM content File from one server node Portal .

[vdurgarao09]

Dear All,

We have uploaded the File in Portal KM content and shared the link with the end users so that they can directly  accessing the URL and downloading.

We are having two server  nodes.Server version is 7.0

The problem is when the request is going to server0 we are getting runtime exception and when the request is going to server1 it is working fine.

URL is like https://hostname:port/irj/go/km/documents/filename.zip.    

while loading we are getting this exception.

Please find the below exception we are getting.

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component class : com.sapportals.portal.prt.component.logon.BasicAuthenticationLogon

User : Guest

  at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

  at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

  at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

  at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

  at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

  at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

  at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

  at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

  at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

  at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

  at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)

  at com.sapportals.wcm.portal.connection.KmConnection.handleRequest(KmConnection.java:63)

  at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:557)

  at java.security.AccessController.doPrivileged(Native Method)

  at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

  at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

  at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

  at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

  at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

  at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

  at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

  at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

  at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

  at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

  at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

  at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

  at java.security.AccessController.doPrivileged(Native Method)

  at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

  at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by: java.lang.NullPointerException: while trying to invoke the method java.lang.Integer.intValue() of an object returned from com.sap.engine.services.servlets_jsp.descriptor.ErrorPage.getValue()

  at com.sap.engine.services.servlets_jsp.server.runtime.context.WebMappings.getErrorCodeErrorPage(WebMappings.java:269)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.doError(HttpServletResponseFacade.java:1873)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:912)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:868)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:864)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:854)

  at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:841)

  at com.sapportals.portal.prt.component.logon.BasicAuthenticationLogon.doContent(BasicAuthenticationLogon.java:45)

  at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

  at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

  at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

  ... 28 more

BR,

Durga Rao.

[vdurgarao09]

Dear All,

Please tell me how to solve this issue.I am unable to understand this issue.

BR,

Durga Rao.