F150 skipping dunning level / conditions for dunning /

[Former Member]

Hi!

Someone on the forum said there should be open items on the customers which already reached the level 1 and satisfy the "number of days" condition for the higher level.

My question is, what are all the conditions that must be satisfied altogether in order to rise by 1 level?

For example, if a particular customer has not reached level 1, but all open items satisfy condition for level 2 or 3, will F150 dunning program dun the customer at level 2 or 3?

If can configure, how to do so?

Thank you!

[kingofthe_ring · Accepted solution]

Dear Chin

Greetings for the day.

I believe you mean jumping the Dunning levels from 0 to 2 or 3.

Unfortunately, as per my knowledge it is not possible.

Best Regards

[Former Member · Accepted solution]

Thanks king of the ring.

By the way, isn't it possible to manually change the dunning level in the customer master?

[kingofthe_ring · Accepted solution]

Dear Chin

Yes you can change it manually in FPM3

Best Regards

[Former Member · Accepted solution]

Again, do you mean even though the customer's open items reach the arrears for level 2, but because he was never in dunning level 1, F150 will still dun him at level 1?

Thanks.

[kingofthe_ring · Accepted solution]

Dear Chin

Yes, your understanding is correct.

Best Regards

[kingofthe_ring · Accepted solution]

Dear Chin

If your query is answered please close the thread

Best Regards

[Former Member]

Hi,

I can confirm the statements made by the previous speaker. I have tested it myself, because i had the same questions and problems like you.

So the dunning procedure is very inflexible, so no way to jump automatically from dunning Level 0 to 2.

Best regards.