When I am trying to test my CRM system then it is throwing an error no connection to system found.

[Former Member]

when I traced in log viewer then error is like below:

PortalSystemLandscapeSource.getConnection(IUser,String,DestinationFilter,Map) Failed to get connection. Original exception: A nested exception occurredCould not initialize physical connection. Linked Exception: A nested exception occurredCould not create JCO connection. Linked Exception: Ticket contains no / an empty ABAP user ID (see note 1159962)

[EXCEPTION]

com.sapportals.connector.connection.ConnectionFailedException: Connection Failed: A nested exception occurred. Could not initialize physical connection.

at com.sapportals.connectors.SAPCFConnector.SAPConnectorException.getNewConnectionFailedLocalizedException(SAPConnectorException.java:182)

at com.sapportals.connectors.SAPCFConnector.connection.SAPCFConnectorManagedConnectionFactory.createManagedConnection(SAPCFConnectorManagedConnectionFactory.java:155)

at com.sap.engine.services.connector.jca.ConnectionHashSet.match(ConnectionHashSet.java:401)

at com.sap.engine.services.connector.jca.ConnectionManagerImpl.allocateConnection(ConnectionManagerImpl.java:295)

at com.sap.engine.services.connector.jca.ShareableConnectionManager.allocateConnection(ShareableConnectionManager.java:54)

at com.sapportals.connectors.SAPCFConnector.connection.SAPCFConnectorConnectionFactory.getConnectionEx(SAPCFConnectorConnectionFactory.java:173)

at com.sap.portal.ivs.internalconnector.ConnectionProvider.getConnection(ConnectionProvider.java:401)

at com.sap.portal.ivs.internalconnector.ConnectionProvider.getConnection(ConnectionProvider.java:354)

at com.sap.portal.ivs.internalconnector.ConnectionProvider.getConnection(ConnectionProvider.java:305)

at com.sap.portal.connectivity.destinations.portal.PortalSystemLandscapeSource.getConnectionWithOverridingProps(PortalSystemLandscapeSource.java:120)

at com.sap.portal.connectivity.destinations.portal.PortalSystemLandscapeSource.getConnection(PortalSystemLandscapeSource.java:93)

at com.sap.portal.connectivity.destinations.impl.DestinationServiceImpl.getConnection(DestinationServiceImpl.java:185)

at com.sap.portal.connectivity.destinations.DestinationsService.getConnection(DestinationsService.java:102)

at com.sap.portal.comp.TestConnectionComp.isConnectionOK(TestConnectionComp.java:370)

at com.sap.portal.comp.wdp.InternalTestConnectionComp.wdInvokeMethod(InternalTestConnectionComp.java:212)

at com.sap.tc.webdynpro.progmodel.generation.ExternalControllerPI$ExternalInterfaceInvocationHandler.invoke(ExternalControllerPI.java:339)

at com.sun.proxy.$Proxy899.isConnectionOK(Unknown Source)

at com.sap.tc.pp.adm.wu.system_landscape.SystemLansdcapeOverviewComp.testConn(SystemLansdcapeOverviewComp.java:717)

at com.sap.tc.pp.adm.wu.system_landscape.wdp.InternalSystemLansdcapeOverviewComp.testConn(InternalSystemLansdcapeOverviewComp.java:289)

at com.sap.tc.pp.adm.wu.system_landscape.SystLansdcapeOverviewCompView.testConnection(SystLansdcapeOverviewCompView.java:2256)

at com.sap.tc.pp.adm.wu.system_landscape.SystLansdcapeOverviewCompView.onActionTestConnection(SystLansdcapeOverviewCompView.java:758)

at com.sap.tc.pp.adm.wu.system_landscape.wdp.InternalSystLansdcapeOverviewCompView.wdInvokeEventHandler(InternalSystLansdcapeOverviewCompView.java:787)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:142)

at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:75)

at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.doHandleActionEvent(ProcessingEventPhase.java:159)

at com.sap.tc.webdynpro.clientserver.phases.ProcessingEventPhase.execute(ProcessingEventPhase.java:94)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequestPartly(WindowPhaseModel.java:162)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doProcessRequest(WindowPhaseModel.java:110)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:97)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:515)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:58)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doExecute(ClientApplication.java:1671)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doProcessing(ClientApplication.java:1485)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessingEmbedded(ApplicationSession.java:919)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessing(ApplicationSession.java:878)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:357)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:326)

at com.sap.tc.webdynpro.serverimpl.core.sessionctx.AbstractExecutionContextDispatcher.delegateToRequestManager(AbstractExecutionContextDispatcher.java:62)

at com.sap.tc.webdynpro.serverimpl.wdc.sessionctx.DispatchHandlerForRequestManager.service(DispatchHandlerForRequestManager.java:39)

at com.sap.tc.webdynpro.serverimpl.wdc.sessionctx.DispatchHandlerForRequestManager.service(DispatchHandlerForRequestManager.java:46)

at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)

at com.sap.tc.webdynpro.serverimpl.wdc.sessionctx.ExecutionContextDispatcher.dispatchToAppContext(ExecutionContextDispatcher.java:68)

at com.sap.tc.webdynpro.serverimpl.core.sessionctx.AbstractExecutionContextDispatcher.dispatch(AbstractExecutionContextDispatcher.java:53)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:245)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy$Runner.callRequestManager(JavaApplicationProxy.java:1244)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy$Runner.callEmbeddedApplication(JavaApplicationProxy.java:1122)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy$SendDataAndProcessActionCommand.doExecute(JavaApplicationProxy.java:1605)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy$AbstractCommand.execute(JavaApplicationProxy.java:1488)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy$Runner.execute(JavaApplicationProxy.java:1028)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy.execute(JavaApplicationProxy.java:859)

at com.sap.tc.webdynpro.clientserver.embedding.JavaApplicationProxy.sendDataAndProcessAction(JavaApplicationProxy.java:468)

at com.sap.tc.webdynpro.portal.pb.impl.JavaApplicationProxyAdapter.sendDataAndProcessAction(JavaApplicationProxyAdapter.java:191)

at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1698)

at com.sap.portal.pb.PageBuilder.SendDataAndProcessAction(PageBuilder.java:369)

at com.sap.portal.pb.PageBuilder$PhaseListenerImpl.doPhase(PageBuilder.java:2123)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processPhaseListener(WindowPhaseModel.java:251)

at com.sap.tc.webdynpro.clientserver.phases.PortalDispatchPhase.execute(PortalDispatchPhase.java:50)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequestPartly(WindowPhaseModel.java:162)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doProcessRequest(WindowPhaseModel.java:110)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:97)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:515)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:58)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doExecute(ClientApplication.java:1671)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doProcessing(ClientApplication.java:1485)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessingStandalone(ApplicationSession.java:908)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doApplicationProcessing(ApplicationSession.java:880)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:357)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:326)

at com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doContent(AbstractDispatcherServlet.java:87)

at com.sap.tc.webdynpro.serverimpl.wdc.DispatcherServlet.doContent(DispatcherServlet.java:89)

at com.sap.tc.webdynpro.serverimpl.core.AbstractDispatcherServlet.doPost(AbstractDispatcherServlet.java:62)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)

at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:466)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)

at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)

at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)

at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

please help me out.

[michal_zilcha-lang · Accepted solution]

Hi,

According to the stack trace the action done is "test connection" via the System Landscape Overview page in the portal.

The system does not have the user ID in the ticket, so the authentication fails.

Does the portal user testing the connection exist on the system? you need to test the connection with a user that exists on the backend system, or mapped to a valid user ID on the backend system.

Did you already read note #1159962 and checked the configuration of the ticket issuing java system?

You didn't provide much information about the flow and configuration, so I suggest to provide further details if the above does not help.

There might be also a need to trace the security part in the flow to get further details (see SAP note 1045019 on how to achieve it).

Thanks & regards,

Michal

[Former Member · Accepted solution]

I faced the same problem

check the connection portal connection from portal to R/3.

It looks like there might be a typing mistake in the  portal connector.

check whether these three in green in status or not

when i faced the issue, the issue is mismatch of portnumbers in webs and ITS connection

fix it and let me know

[Former Member · Accepted solution]

thanks Michal and rajesh for your response.issue has been resolved.
Thanks allot.

[Former Member · Accepted solution]

hi ravi,

is it the same issue or something else let me know

[Former Member · Accepted solution]

Hi Rajesh,
Ya issue was same as you mentioned, I checked but user have not access to that system.
As Michal told I have tested the connection with a user that exists on the backend system and problem is resolved.