Assignement block - Private Note

[anais_jaussaud]

Hello everyone,

I have a question regarding the assignement block "Private Note" available in service request.

I have read somewhere that this block is for user only; which means that the text enters in that block will be only visible by the user that wrote it.

However, I am struggeling to find information on that block and on the authorization process that there is. In fact, my client requirement is to have that block that can be visible for everyone and not only the user.

Would anyone know if that's possible (even with little coding or enhancement)? Would you have any links or information available on that assignement block?

Thanks a lot,

Regards,

Anaïs

[Former Member · Accepted solution]

Hi,

To use private note for all users it will require enhancement in system which would be complex.

Everything is done in class : CL_CRM_PRIVNOTE_IL

Better to use standard notes section for this where you can define one more text type as per requirement and also can show text of newly defined text type in private notes or different assignment block by making small enhancement.

Regards,

Naresh