on 12-21-2014 2:06 PM
Hi All,
We have created service contract with periodic billing(for each month) and net value calculated for 12 quantity for one year(12 months) contract and the value is for example(83 * 12) = 996. and we have created invoice for 996 value.
Now, when we are trying to create credit memo req with reference to the invoice, net value is changing to 1079(i.e 996 + 83). Net value appearing as one month amount more. that is 13 months.
Kindly help to undersatnd, why net value is appearing for 13 months in credit memo req, when referenced invoice value is for 12 months. will I have to change copy control settings to get copy correct value from invoice to credit memo req??
Thanks & Regards,
Jai Prabhu.
Hi
Look at the periodic billing type triggered in both contract and CMR. I guess that both are different. Both documents should have the same periodic billing type for the values to copy.
If both are same, then look at the billing date. If billing date falls within the billing period, then it will take only 12 months
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Hi Navaneetha,
Thank you so much for your response to my request.
when I checked item category details in VOV7 of credit memo req, "Delimit.Start Date" box is in greyed. But, for the item category of service contract "Delimit.Satrt Date" is mainatained as "B - proposal basedon billing plan start dat"
Ho can I maintain, same details in item catregory of credit memo req also. Kindly help on this.
Thanks & Regards,
Jai Prabhu.
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