strange problem with Scatter plot charts in Dashboards 4.1 SP 4

[former_member220628]

We have two scatter plot charts in a dashboard connected to BW through queries.

Sometimes, on both IE (Ver 8,10 tested) and Chrome ( 32  and 39 tested), something strange happens and the elements on the charts are displayed as long bars and some chart items in the chart legends become invisible.

We've tried allocating enough space to the charts and changing the scale from Linear to Logarithmic etc. but nothing seems to work.

I would appreciate any help with the issue.

Platform: Dashboards 4.1 SP4

[former_member220628 · Accepted solution]

Any ideas?

[srinivasan_vinayagam · Accepted solution]

Hi Parvaneh,

This is a known bug in Dashboard. 2035132 - View the dashboard from BI Launch Pad, the unexpected column line will display from the Sc...

Symptom

View the dashboard from BI Launch Pad, the unexpected column line will display from the Scatter Plot chart

Other Terms

Environment

• SAP BusinessObjects Dashboard Designer 4.0
• SAP BusinessObjects Dashboard Designer 4.1

Steps to Reproduce

   1. Design the dashboard from Dashboard designer. 
   2. The dashboard designed should include the Scatter Plot chart.
   3. Configure the Scatter Plot chart to display several scatter points.
   4. From chart configuration page, switch to Behavior tab and select the option 'Enable Data Animation'.
   5. Publish the dashboard to enterprise.
   6. View the dashboard from BI Launch Pad, the unexpected column line will display from the Scatter Plot chart.

Note:

1. If disable the Enable Data Animation option, the issue might disappear.
2. The issue might happen to other chart type which also display the similiar scatter points.
3. The issue might happen to when migrate the dashboard from XI 3.1 to BI 4.0&4.1 Platform.
4. The issue is always intermittently happen.

Please refer the attached screen shot for the error.

Reason and Prerequisites

The issue has been identified and logged under Problem Report IDADAPT01729635.

Solution

This issue has been forwarded to Development for further investigation.

[former_member220628 · Accepted solution]

Hi Srinivasan,

Thank you so much.

We are using Dashboards 4.1 SP 4 so it seems we need to wait for even newer SPs.

Regards,

Parvaneh