Campaign to do's appearing in campaign element but not campaign

[former_member306562]

Hi Folks,

I have assigned campaign to do's to a particular campaign type.When I create a campaign of that type and change the status to approved,I dont see any campaign to do's in my campaign.But If I create a campaign element of this type and change the status to approved I see the list of campaign to-do's.

I also dont see campaign to do's assignment block in the available assignment blocks of the campaign.Where am I going wrong.

Pls help.

Regards

Jaya

[Former Member · Accepted solution]

Hi Jaya

I would start by making the Campaign To-Do assignment block visible.

To do this you just need to use screen page configuration.

Regards

Arden

[former_member306562 · Accepted solution]

Hi Arden,

I checked in available assignment blocks of campaign,I dont find it available.

Can you suggest where else should I be checking.

Regards

Jaya

[Former Member · Accepted solution]

Hi Jaya

If it is not there as Standard then this would be need to be raised with SAP as an issue. it should be at least visible for configuring into the view.

Log an issue with SAP OSS

Before doing so, first confirm that business function: Marketing Productivity (CRM_MKT_PRD), is activated

Regards

Arden

[former_member306562 · Accepted solution]

Hi Arden,

In campaign element page,I see the campaign to-do's assignment block.But In campaign page campaign to do's assignment block is not available.

Regards

Jaya

[Former Member · Accepted solution]

Hi Jaya

As I mentioned above, if it is not available for configuration into the page, then you should log this with SAP OSS. As this sounds like a bug in the view.

Regards

Arden

[former_member306562 · Accepted solution]

Hi Arden,

I checked it once again I dont see campaign to-do's assignment block in campaign.

If the mentioned business function is not activated ,It should not be showing the campaign to-do's assignment block in campaign element page as well?Am I right?

Pls suggest.

Regards

Jaya

[Former Member · Accepted solution]

That would make sense. Log to SAP OSS

[former_member306562 · Accepted solution]

Hi Arden,

I am raising issue to OSS.But I found that when I logged into another user and tried to create a campaign,I am able to see Campaign to-do's assignment block.I am not able to understand the same.Can you pls help.

Regards

Jaya

[Former Member · Accepted solution]

Hi Jaya

That would then sound like an authorisations issue.

Although Campaigns and Campaign Elements are quite similar, they can use different authorisation objects. So check with the authorisations team.

What would also be worth trying is going into the page configuration, select the "Restore to Default" option, this could be the issue.

Regards

Arden

[former_member306562 · Accepted solution]

Hi Arden,

I tried the second option"Restore to Default",It worked.

Thanks a lot.

Regards

Jaya

[Former Member · Accepted solution]

Phew!

[Former Member]

Hi Jaya

I would start by making the Campaign To-Do assignment block visible.

To do this you just need to use screen page configuration.

Regards

Arden