How to SET Focus on 'CONFIRM' button on Account identification page, CIC role?

[Former Member]

Hello Expert,

Business role is CIC Agent.

Current Functionality-

1. CIC Agent gets a call

2. Search name of customer

3. If correct customer name found, CIC agent manually CONFIRM the account by clicking on CONFIRM button.

As per client requirement, AUTO_CONFIRM business partner is disabled from SPRO configuration.

Expected functionality -

1. CIC Agent get a call

2. Search name of customer

3. If correct customer name found, CIC agent manually press ENTER key to confirm the account.

So to get this functionality on ENTRY key (not on mouse click), BSP page element focus should be on 'CONFIRM' button, the moment SAP CRM Web UI frame work loads searched account detail. so that CIC agent once check and verify valid account and then press ENTER key to confirm.

Different Java script code already been tried on SingleObjectViewSet.htm and HiddenView.htm but couldn't achieve the Page focus on confirm button.

Your expertise in resolving issue would be very helpful.

Regards,

Ghanshyam

[Former Member]

Hello Ghanshyman,

we have the same problem. We found some hints for setting the focus on the inpout fields but non for setting the focus on the edit button on the business aprtner page.

Did you find a solution for this?

Thanks and kind regards

Hannes

[corrine_guan]

Can I know what is the component/view of the account detail screen which contains the 'confirm' button ?

Also, what is your CRM version? Go to menu system->status->click 'component' button in 'SAP system data'. What is the 'support package' for BBPCRM and WEBCUIF?

[Former Member]

Hi Ghanshyman,

I've read your thread and at the moment we've countered the same problem.

Did you managed to solve this issue?

Regards,

Rudgiger Toikromo