Call transfer to internal BCM number not happening

[Former Member]

Dear Team ,

I am facing a issue with the transfer of call to the internal BCM number ( Queue) . I can call the IVR  and the IVR is being played but , when i  press the DTMF digit to go to the Queue , the call gets disconnected .In the logs i found that it is normal disconnection . More over , the thing is that it is problem with the internal call transfer . When the agent is kept not ready , i can see call in the queue but as soon as i try to make him ready , the call gets disconnected .

Kindly help  in this .

Regards

Rohit Bhan

[Former Member · Accepted solution]

Hello.

[Former Member]

Hi Team ,

Sorry for delay , I did the same thing as mentioned in the not e and it worked .

Thanks Agur,Dawood

Thanks and Regards

Rohit Bhan

[former_member158363]

Hi Rohit,

please, follow the thread as Agur recommended, to the very end - Adele there had a very similar problem and only after she followed the OSS note 2038729  - SAP CC 7.0.7 - Call allocation fails for all calls exactly, the problem disappeared.

The key is to put specifically "FirstANumber" into Extra Data, not just any other variable.

Regards,

Dawood.