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CRMV action for new vehicle and history load

Former Member
0 Kudos

Hi Automotive experts-

We are able to do an initial load of vehicle, vehicle-BP relationship and vehicle history by executing relevant CRM adapter objects. However, when a vehicle ownership changes in VMS/DBM for vehicles already replicated into CRM, there is no delta queue getting triggered to bring in this change into CRM.

I want to know how changes like ownership of a vehicle or license plate get replicated into CRM? There could be multiple processes changing an owner or license plate in ECC. For example, a service process in DBM may require a change in ownership when vehicle comes in for service.

Any inputs are highly appreciated.

/Amit

1 REPLY 1

Former Member
0 Kudos

My business scenario:

Vehicle ownership changes in VMS/DBM and same should be pushed into CRM. Ownership can change through multiple processes like service (X dealer sells vehicle to A, A sells to B in outside market and B brings it back to X dealer for service) or re-sale (selling back to X dealer for an upgrade) etc.

SAP process

Vehicle are only created and modified in VMS/DBM.

Questions:

VMS action has CRM relevancy "1" and "2". For 1, entire vehicle is "pushed" into CRM. However, I am not clear about the process around 2 (Relevant for CRM History: send delta data).

If an Action is marked with 2, does that mean an existing (vehicle that is in both systems, CRM and ECC) vehicle's delta changes only would get pushed into CRM.

Do we have to configure a new action with CRM relevancy = 2 for my business scenario? When should this action trigger and how? Is there a need to write any additional code in CRM-VMS BAdI for this business scenario?

SPRO documentation (F1 help on CRM relevancy) also talks about CRM Relevancy = 3 (the data is transferred in both cases (initial load and delta load).. However I don't find it in drop down as an option, why?

Please provide some guidance.

/amit