Sap Bpc 10 website Grey homepage

[Former Member]

Hello everyone,

Some users report a strange error when they try to logon on our Sap bpc website.

I tried to use suggestion from a similar problem with White Page :

I also tried to update flash player, delete history and temporary file, go in control panel -> flash player -> delete all.

Anyone could help me?

[martin_novachig]

Hi Cristian,

Upgrade .NET version

Upgrade Adobe Flash Player

Upgrade Internet Explorer to 10 or more

Upgrade Java

Delete %TEMP%

Delete temp of C:WINDOWS

Activate Compatible Mode of Internet Explorer

Delete Cookies

Activate Privacy Politic of Internet Explorer

Regards!!!

Eng. Martin D. Novachig

SAP Consultant

[Former Member]

Deepak I already tried everything related to SAP note- 1918631 BPC .

• reset internet explorer
• delete history and temporary file ( both for internet explorer and flash player)
• update flash player for internet explorer
• update flash for other browser ( Non sense)
• compatibilty mode is on
• until yesterday everything is working fine on IE 10
• I cannot downgrade IE 10
• No update on Server side

[meenubansal87]

Hi Cristian,

Please see the link - http://scn.sap.com/thread/3459468

Also if you have used the same in other machine and if it was working fine then just check the IE version.

Regards,

Meenu

[Former Member]

Meenu is a completed different problem.

I already tried in other computer to downgrade to IE9 without success.

I am working on Windows 8.1, where you could not downgrade IE and my system works perfectly on IE 11 with compatibility mode on.

[former_member228522]

Hi Cristian,

Please try in mozila firefox browser.

Best Regards,

Deepak

[Former Member]

Hi Cristian,

If you are using any antivirus just disable it and try might be blocked by antivirus. Also check firewall settings.

hope this will help you

[Former Member]

I updated .Net framework and flash as suggested.

Unfortunally still does not working.

Someone have other idea?

[Shrikant_Jadhav]

Hi,

Which IE version you are using ?

Kindly provide all details of version

IE

Adobe Player

.NET

OS

Shrikant

[Former Member]

IE 10 or IE 11 (compatibility mode active)

adobe flash player 16 last build ( updated today and checked with Flash Player Help

i could not check in this moment exaxtly version)

.net also updated today 4.5.2

Windows 7 64 bit

[former_member228522]

Hi Cristian,

Please see SAP note- 1918631 BPC web page loads with blank screen after upgrade.

This may be helpful.

Best Regards,

Deepak

[meenubansal87]

Hi Cristian,

Try by degrading your IE version to 9

Regards,

Meenu

[Shrikant_Jadhav]

Hi Cristian,

Try below options-

1) Try to log in on different machine using same ID which has issue.

2) Check security ( task access profile )

3) Check /POA roles in BW

4) Compare working browser with non working

Shrikant

[Former Member]

Sorry Shrikant,

I already do this test and check this permission.

The problem seems to be more Internet Explorer related.

I could user the same account on another computer without problem.

Instead my working account doesn't work on affected computer.

[Shrikant_Jadhav]

Hi Cristian,

As I mentioned in my 4th point -

"4) Compare working browser with non working"

Check the version , flash player, host , etc

Shrikant

[Shrikant_Jadhav]

Also check the  Adobe ActiveX for IE

Microsoft Web Services Enhancemen

.Net Framework

Shrikant

[Former Member]

No filter active for Adobe Activex and i have updated to the last available versiono  flash plugin.

(The Same of my working computer)

Same gray page on google chrome just installed for testing.

My .Net framework version is different because I have windows 8.1 and the user windows 7.

Should i upgrade it?

[Shrikant_Jadhav]

Hi,

Upgrade .NET version to 4.5.2

Adobe Flash Player 16

May be helpful ...

Shrikant