Internal Server Error while opening Business System or Technical System

[Former Member]

Hi Experts,

I'm getting the below error while opening Business system or technical system.

version PI 7.1

Thanks,

Ranjith

[Harish · Accepted solution]

Hi Ranjith,

Please check the SLD User and password.

refer the below wiki

Error while obtaining JCO connection - Portal - SCN Wiki

[sukhsimran_singh]

Hi Ranjith Kumar,

From the screenshot, I am sure that there is some problem with SLD. We faced with issue when we have done some patching in the XI system. But the issue was solved by the Basis team.

Please check the below points,

1.) Try restarting the Java Stack, if still not done.

2.) Check the below links

Re: Error "Instance of view controller does not exist"

instance of the view controller does not exist

3.) Ask your basis team to check regarding the SLD.

I don't think this is XI related the issue, please check with the basis team.

Please let me know if you need any further help.

Regards,

Sukhsimran Singh

[Former Member]

Hi Harish Mistri ,

I checked and i tested the SLD the sld was successfully tested and all functions are enabled... but still i'm getting same error

[azharshaikh]

Hi Ranjith,

Also check if you have proper roles / Authorizations to access SLD.

Regards,

Azhar

[Former Member]

yes I checked have all roles/authorizations to access SLD

Thanks,

Ranjith

[naveen_chichili]

Hi Ranjith,

Check if SLDDSUSER is locked ? and also check if you have given wrong password in your exchange profile.

Thanks and Regards,

Naveen

[iaki_vila]

Hi Ranjith,

Have you tried with another browser different to Firefox?

Regards.

[Former Member]

Hi Iñaki Vila i tried with different browsers but i'm getting same error

[naveen_chichili]

Hi Ranjith,

Check  or can you your PI admin to check if all the Java components are working as expected?

Thanks,

Naveen

[Former Member]

Yes Naveen all are working fine except in SLD components I'm getting this error