BRFPlus extend Data object catlog in standard Application SOLMAN

[Former Member]

In BRFPlus you can use the application  SOLMAN to influence The service desk application. Thats nice.

Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solut...

Exactly what I wanted to do.

Works for something like CRM order category.

You can build some rules around service desk determination.

see the section 

Select Insert Column and choose From Context Data Objects from the drop-down list.

The application only has a small number of fields from the CRM Order available.

It also doesnt have any custom fields.

I wanted to build some service desk team determination based on Address information and details in Order.

Looks like BRF isnt that useful when the Data Context doesnt have the data required to make the decision.

eg key Parts of the address arent  an object you can select.  

So the question is, can you extend BRF applications to provide the required data into a ruleset ?

Would you event bother and just add a custom action profile?

Copying the application to work as requried. Looks like a big job.

Why wasnt the CRM order part of the context ?

Did i miss something, or is the a gap here ?

Cheers Phil.

[carsten_ziegler · Accepted solution]

From BRFplus you can get additional data by using DB Lookup, Procedure Call, or BOPF expressions. I do not know how the rationale behind the definition of the context when integrating BRFplus. Maybe the question should be posted in the forum for the service desk application.