At least one service session failed during job SM:EXEC SERVICES

[Former Member]

Hello everyone.

I'm have problem with job "SM:EXEC SERVICES" in my System: SolutionManager 7.1 SPS12.

...
Number of sessions to process in parallel: 5
Child job SM:EXEC_MULT_SES_1 started
Displaying log of child job SM:EXEC_MULT_SES_1


Step 001 started (program AGS_SISE_SM_EXEC_PARALL_REPORT, variant &0000000000060, user ID SOLMAN_BTC)
Trying to perform session EA0010000000001
Error (shown below) in session EA0010000000001. Hints on analysis in SAP Note 700518
Error message: An exception occurred that was not caught.
Session EA0010000000001 not performed
Step 002 started (program AGS_SISE_SM_EXEC_PARALL_REPORT, variant &0000000000061, user ID SOLMAN_BTC)
Trying to perform session VE0010000000002
Error (shown below) in session VE0010000000002. Hints on analysis in SAP Note 700518
Error message: An exception occurred that was not caught.
Session VE0010000000002 not performed
...

ABAP DUMP "Error analysis":

An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_DSVAS_API_SERVICE_SESSION', was
not caught and
therefore caused a runtime error.
The reason for the exception is:
Program for actions in check group &EW_ROOT& version &50079& not found


The occurrence of the exception is closely related to the occurrence of
a previous exception "CX_SY_PROGRAM_NOT_FOUND", which was raised in the program
"CL_DSVAS_PROC_CHECK_GROUP=====CP",
specifically in line 25 of the (include) program
"CL_DSVAS_PROC_CHECK_GROUP=====CM00A".
The cause of the exception was:


Program /1AGS/AEW_ROOT_____________079 does not exist

  An exception occurred which is explained in detail below.
  The exception, which is assigned to class 'CX_DSVAS_API_SERVICE_SESSION', was
   not caught and
  therefore caused a runtime error.
  The reason for the exception is:
  Program for actions in check group &EWAFS_ROOT& version &50007& not found


  The occurrence of the exception is closely related to the occurrence of
  a previous exception "CX_SY_PROGRAM_NOT_FOUND", which was raised in the program
   "CL_DSVAS_PROC_CHECK_GROUP=====CP",
  specifically in line 25 of the (include) program
   "CL_DSVAS_PROC_CHECK_GROUP=====CM00A".
  The cause of the exception was:


  Program /1AGS/AEWAFS_ROOT__________007 does not exist

i'm was trying find program "/1AGS/AEWAFS_ROOT__________007" and "/1AGS/AEW_ROOT_____________079" in SE80, but to no avail.

Full job report and dumps in attachment.

Kernel release    721
Compilation       Linux GNU SLES-11
Sup.Pkg lvl.      401
ABAP Load         1780
CUA load          39
Mode              opt

SAP_BASIS	702	0015	SAPKB70215	SAP Basis Component
SAP_ABA	702	0015	SAPKA70215	Cross-Application Component
CTS_PLUG	200	0013	SAPK-20013INCTSPLUG	SAP CTS Plugin
PI_BASIS	702	0015	SAPK-70215INPIBASIS	Basis Plug-In
ST-PI	2008_1_700	0011	SAPKITLRDK	SAP Solution Tools Plug-In
BI_CONT	707	0007	SAPK-70707INBICONT	Business Intelligence Content
GW_CORE	200	0008	SAPK-20008INGWCORE	SAP GW CORE 200
SAP_BS_FND	702	0013	SAPK-70213INSAPBSFND	SAP Business Suite Foundation
SAP_BW	702	0015	SAPKW70215	SAP Business Warehouse
UISAPUI5	100	0007	SAPK-10007INUISAPUI5	SAP UI5
UI_INFRA	100	0007	SAPK-10007INUIINFRA	SAP UI INTEGRATION INFRASTRUCTURE
IW_GIL	100	0004	SAPK-10004INIWGIL	Generic Interaction Layer
SAP_AP	700	0031	SAPKNA7031
WEBCUIF	701	0012	SAPK-70112INWEBCUIF	SAP Web UI Framework
BBPCRM	701	0012	SAPKU70112	BBPCRM
CPRXRPM	500_702	0011	SAPK-50011INCPRXRPM	SAP Portfolio and Project Management 5.0 (ABAP)
IW_BEP	200	0008	SAPK-20008INIWBEP	Backend Event Provider
IW_FND	250	0008	SAPK-25008INIWFND	SAP IW FND 250
ST	710	0012	SAPKITL712	SAP Solution Manager Tool
ST-BCO	710	0010	SAPK-71010INSTBCO	BI Content for SAP Solution Manager
RTCISM	100	0000	-	Integration into SAP IT Infrastructure Management
SOCO	101	0003	SAPK-10103INSOCO	SAP Solution Composer Server
ST-A/PI	01R_700	0001	SAPKITAB7N	Application Servicetools for SolMan 7.0-
ST-ICC	200	0001	SAPK-20001INSTICC	Innovation Control Center
ST-ICO	150_700	0043	SAPK-15087INSTPL	SAP Solution Manager Implementation Content
ST-SER	701_2010_1	0025	SAPKITLOSP	SAP Solution Manager Service Tools

DUMP_1.txt.zip

SM EXEC SERVICE Job Log Entries.txt.zip

DUMP_2.txt.zip

[divyanshu_srivastava3 · Accepted solution]

Hi,

Try this.

Run RAGS_DSWP_SERV_CONTENT_RESET in Se38 and seclect "Remove content completely"

Goto AGS_UPDATE and apply the updates again and make sure that all is are green.

Open the EWA session that was dumping and reset session component.

Regards,

[Former Member · Accepted solution]

Hi,

Can you, please, explain how to do this: "Open the EWA session that was dumping and reset session component."

[Former Member · Accepted solution]

Hello Kisselev

Follow the below link to rest the EWA session

http://wiki.scn.sap.com/wiki/display/SM/How+to+reset+and+reprocess+a+service+session

Cheers,

Arun

[maryjane_steele2 · Accepted solution]

I am on 7.1 and I can't figure out how to reset the session.  I found it via System Monitoring / SAP EarlyWatch Alert, but there doesn't seem to be a Reset option anywhere.

[maryjane_steele2 · Accepted solution]

I think I figured it out.  I wish SAP would update their documentation.  7.1 is totally different and most  of the doc still references the prior release.

[former_member82170 · Accepted solution]

Hello,

We are also having the same issue in solman 7.1 SP14, could you please let me know the solution for this.

Thanks and Regards,

Prasad

[Former Member · Accepted solution]

Maybe you should try the solution suggested above Divyanshu Srivastava

[former_member82170 · Accepted solution]

I have tried, but no luck.

Update from SAP:

The issue you are experiencing is due to the service content update that came down on your system. Development is aware of this issue and is working on a fix,which is currently in final beta testing. The solution when available will be implemented on your system automatically via the job SM:SERVICE CONTENT UPDATE that runs daily.

As a workaround to get the failed sessions to generate:

1. open AGS_UPDATE
2. click on 'Tools & Settings"
3. 'Edit' -> '(In)Activate Updates'
4. choose via F4 a date before 01.09.2016 (it is not necessary and recommended to go too far in the past)
5. click on 'Execute' or hit F8
6. NOW run the job 'SM:EXEC SERVICES'  (Do NOT apply the updates in transaction AGS_UPDATE)

For additional info please review SAP Note 1814723 - How to Reset Service Content on SAP Solution Manager 7.0 and higher [Video] !
2. Once you have reset the service content, run the job SM:EXEC SERVICES to process the failed sessions.

Note: The job SM:SERVICE CONTENT UPDATE which runs daily will download the latest Service Content again so you will need to reset the service content back to the prior date when necessary. Please note that the process above will needed to be repeated until a fix is available. More than likely this will be necessary at least once per week, likely on Monday (or your preferred day to process the EWA). Please do not disable the job SM:SERVICE CONTENT UPDATE as this is the process that will receive the fix automatically.

Thanks and Regards,

Prasad

[dmcardlenl · Accepted solution]

Have a look at note 2323110 too.  RAGS_DSWP_SERV_CONTENT_RESET initially worked for me, but the problem came back after a week.

2323110 seems to have fixed it for me.

SolMan 7.10 SP13.