Cancellation of hours worked

[Former Member]

Hello

I am new to the SAP world and could use some advise. We are using CRM field service and are using service confirmations to log our enginners time spent on the job. We also use the service confirmation for invoicing the hours worked. What we are trying to test is, if we enter hours worked change the status of the service confirmation to "In Review: which is a status used for getting approval from the manager that we delivered what we promised. In this stage hours doesn't get transferred autiomatically to ECC ( HR ) unless the status of the service confirmation is set to "Complete" However we manually ran the ECC transaction CAT7 to transfer those hours to ECC. We then changed the service confirmation status to "Cancelled" Now what we want to see is the cancellation of the confirmed hours to controlling in SAP. However now when we try to run CAT7 again there is no documents found and it doesn't look like the cancellation docments were transferred to ECC.  Does anyone know the proper process to cancelling a service confirmation so that the cancelled hours in CRM get transferred to ECC? Any advise is greatly appricated.

[Siraj_Saibudeen]

Hi Dean,

The data gets replicated from CRM to ECC only when the status of the Confirmation is set to "Completed". A CATS document gets created in ECC and when you run CAT7 then the actual costs (based on the actual duration of hours) is posted to the internal order.

If you want to cancel this confirmation, then you need to search for the confirmation and then click on the "Cancel Confirmation" button displayed in the search page of the confirmation. Once this is done - a cancellation status is set to the CATS document.

Now when you run CAT7 for the same CATS document - the actual costs posted to the internal order is reversed.

Regards,

Siraj