Deskop Intelligence

[Former Member]

I have recently started using desktop intelligence, however every time I log in it freezes up

I have contacted my desktop administrator but have not been able to resolve the issue

[Former Member]

Dear Hira,

To know the root cause of the problem, please update us with your BO version and OS version of your client machine and if You're using 2-tier or 3-tier mode.

Could you please follow these steps to resolve the issue (Please take a backup copy before making these steps):

1- Remove or move the extranet and intranet files from locdata folder in below location. (eg.
extranet file looks like <servername>@6400_j2ee.extranet) :  C:\Documents and Settings\<username>\My Documents\My Business Objects Documents\LocData

2- Now  launch Desktop Intelligence.

Kind regards,

Wafa