Service Resource Planning on campaign's target groups?

[former_member211469]

Hi Experts

I am creating a activity as follow-up doc for opportunity associated with a account. During activity creation, i  have to assign  employee to activity based on employee's  availability and based on employee's location. To get the employee availability and location, I may need to depend on HCM.

Here is CRM Service Resource Planning satisfy the need to assign employees to activities?

Is resource planning can be done for the Activity based ?

Is it possible  to utilize Service Resource Planning  on campaign's target groups?

What are the integration steps between HCM and CRM to get the employee location and availability?

Regards

Hamid

[Former Member]

Hi Hamid,

You can try below link for integration aspects of HCM & CRM.

Integration with SAP ERP HCM - Service Resource Planning - SAP Library

Rgds

Hari