Multilevel categorization in appointment

[Former Member]

Dear experts,

Hello CRM Experts,

We are trying to maintain the categorization schema for activity appointment in CRM .

Requirement is to have 4 levels of category. (Like service request ) The categorization schema has standard application -> Business Activity.

I created the categorization schema with business activity application and assigned a subject profile to it.

I have assigned this subject profile to my transaction - appointments.

The categorization schema says 'Active'

I need help with the fields to display these categories in the IC.

Does SAP standard support this functionality or this requires some enhancement.

Any inputs ??

Thanks in advance,

Nagaprasad

[Former Member]

Hi Team,

Thanks for the reply.

I just want to know, whether multilevel categorization is possible for transactions like task, appointment, activity ect which are having trans category "BUS2000126 Business Activity".

My requirement is to create multilevel categorization for appointment and task. Please suggest me what are the additional steps other than the above mentioned config steps.

Thanks

Nagaprasad.

[kavindra_joshi]

As far as my knowlege goes there is no multi level categorization is not available on tasks and activities.

You can build an application using brf for the same.

[kavindra_joshi]

Check this blog

Multilevel categorization is available in for the following applications:

• Service orders
• Service order templates
• Confirmations
• Complaints
• In-house repair orders
• Case management
• Interaction record