on 02-23-2015 8:21 AM
Hi Friends,
We had a problem is that whenever follow up transaction created and while coming back to Parent we couldn't find the parent transaction exist in the system. Surprise issue without Parent saved we cannot move to follow up and while coming back from Child to Parent parent transaction information is lost.
Can anybody help or guide me on this issue. This is happening rarely and couldn't replicate other than in Production.
Thanks,
Venkat
Hi Venkat
Can you let others know if your problem is solved.
Or do you need further clarification...
Regards
Malay
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Venkat
Check if the Parent doc is saved properly, without any errors. Note down the transaction number(which is unique). Create followup and save the followup without any errors. Note the transaction number of follow-up document.
Also you can find transaction history (Link Parent or child document) under assignment block Transaction History.
The transaction numbers can be used for searching the doc, if you are not able to navigate back properly.
Regards
Malay
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
6 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.