Please guide the path in Service Market Place to find CR2008 latest Service Pack and CR2013 latest Service pack with Visual Studio integration

[former_member612459]

Please guide the path in Service Market Place to find CR2008 latest Service Pack and CR2013 latest Service pack with Visual Studio integration for CR2013; I have S userID  and log in; but could not locate the place to download

[krscheffler]

HI,

Please go to A- Z Index | SAP Support Portal, click on C for Crystal Reports.  You will see 2 options for Crystal (one for VS one for stand alone).

If you do not see this, you may not have access to download or your company may not have purchased maintenance.  If this is the case, you can contact our Customer Interaction Center for guidance at http://support.sap.com/call1sap.

Cheers,

Kristen

[former_member612459]

Hi,

I believe you are right!, The support portal is Showing Crystal Report for VS not the other one; 

Our S User ID is out dated might be; It was created when CR 2008 was purchased. But we bought CR2011 license recently  as mentioned below.

Below is the product purchased by our organization

CR 2011 INTL UPGR WIN NUL LICENSE - 1 to 2 Licenses, mix and match.

Does this version have maintenance rights?

I tried registering at Service MarketPlace hoping to get new S-User ID; Am i right path to get the new S- USerID ?

During registering it asked for "Customer or Installation Number (1) *" ; Where can i get this info or number; Kindly suggest

[krscheffler]

Hi,

I would suggest contacting the CIC as they would be able to research the product purchased and find out if it is under a different account.

Contact phone numbers found here: http://support.sap.com/call1sap

Cheers,

Kristen