on 02-26-2015 5:21 AM
Hi Team,
In Production IC AGENT Bussines role ,I have configured the bussines role.in DEV,and QA system it is working fine...in production ,iam getting error as below.
Worker session error in session initialization(SAM_QUEUE NOT SET )
Type = SYSTEM_ERROR,ID = ERROR_SESSOPN_INIT,description=
Could youe please help here..
Thanks
Kalpana
Hi Kalpana,
Please take a look at KBA 1954574 - Problems with CRM IC Functionalities related to Communication Session (alerts, greyed out ready/not ready buttons, agent dashboard) in complex system landscapes
This details a few things you need to check.
Let me know how you get on. If you have any questions or concerns.
Kind Regards,
James
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