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Contact Center Report: Daily Volume 4 (Queue: ContactCenter_OperDir)

Former Member
0 Kudos

Hello,

SAP Contact Center (V 7.0.7.5)


Issue With Report: Daily Volume 4 has a Queue: ContactCenter_OperDir, whereas in SC nowhere this Queue is created.

Object: Queue ContactCenter_OperDir on Report: daily volume 4 shows statistical data (or may be in some other reports as well)

what's the purpose of this Queue: ContactCenter_OperDir? and why is it showing when its not even created in SC.

Thanks in Advance,

Rajesh Dod


Accepted Solutions (1)

Accepted Solutions (1)

former_member187604
Contributor
0 Kudos

Hi

Oper_Dir is a virtual queue for direct calls to agents' extensions, as opposed to calls via service queues / queue numbers.

Most of the "operator direct call" settings are configured via user settings templates rather than using the queue configuration.

BR
-Lasse-

Former Member
0 Kudos

Hi Lasse,

Thanks for the information.

BR

Rajesh

Answers (0)