Can't login using links from notification mail - using extranet to login works

[gregorw]

Hello SAP Jam Team,

I've activated the daily notifications for the Jam Groups I'm part of. Unfortunately when I get such a notification mail it contains a link i.e.:

https://jam4.sapjam.com/wiki/show/lkud5HtRWW8SQSJkPXv0Q0

unfortunately when I click this link and try to login with my at gmail.com I get the message that "my Company" is not available in Jam. Only when I fist login via the URL:

https://jam4.sapjam.com/extranet/jamatsap.com

to Jam, then I can use the links form the notification. Is that a bug or a feature?

Best regards

Gregor

[robert_horne]

Hi Gregor. It seems like a bug to me but I'm curious, do the two login screens look different or are they the same?

The one that works at "SAP - SAP Jam" clearly looks like an SCN login, but the one that doesn't work, does it look the same or is it a custom Jam login?

I can see we have some bad data for you in both Jam and SAP ID. We have two accounts connected to your @gmail.com address. I'll see if we can clean it up. We have a C-user account and a S-User account. The C-user is inactive and it appears the S-user is the one that works. Perhaps this is confusing our login page.

[robert_horne]

Hi Greg, do you also have another Jam account with a different company? This also might be confusing the login? Feel free to email me directly if you don't want to answer on this forum.

[MattHarding]

Hi Robert,

I'm another gmail sap jam user (this is my only JAM account) who gets lots of links from SAP because of the SAP Mentors use of JAM and this is a very annoying "feature".  I have to go and find a previous link to a group/topic to log in, and then I can click these links.  Very repeatable problem.

Cheers,

Matt

[gregorw]

Hi Robert,

thank you for the quick response. My C-User is correct to be inactive. I'm using my S-User with Jam. A long time ago I've created an Jam user with my @siteco.de Address. This one I've created for testing. And you're right. The login Screen I get from the Notification E-Mail links yesterday looks like this:

But the link in the notification mail from today brings me to:

Where the login with my S-User Email (gmail.com) works.

Very confusing. Reach out to me via E-Mail if you need the original E-Mails for a further analysis.

Best regards

Gregor