on 03-05-2015 2:31 AM
we sent an invoice for a Canadian customer who is in Alberta region so only GST tax should apply but when last invoice is sent to customer it shows not only GST Tax but also HST ( PST and QST) taxes which was applicable if like customer was in Quebec Canada.
Sold to, Payer and ship to all are setup as Alberta customers.
Even though it is NOT calculated in the total amount but it is listed on the invoice printout and confusing the customer.
Customer wants us to remove PST and QST taxes from invoice and resend the invoice.
PST and QST taxes are in the condition tab of the invoice but they are never calculated and are never intended to print out on a invoice for Quebec customers.
Our company has sent many invoices to this customer but it never happened before but the last invoice they sent has this problem.
So in short my company does not want it to be printed on the invoice and it never printed before but what could have caused it this time?
Your help is much appreciated.
P.S. in pricing procedure this condition ztx2 "for PST/QST" is flaged as "S" = printings at totals level ( this was setup long time ago).
Dear Guggan ,
as some times when you are pinting multiple invoices this type of issues will occur . this is due to program level bug issue . when multiple document runs at time each and every time program reads the data and print the value . sometimes vales will not get refresh and it will print the same values or different values . replicate the same in Testing system then you can conform that it will come regurlarly or rare scnerios .
Discuss with abaper to clear the data at progaram level when it is looping .
Regards,
C.B Reddy
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Hi ,
As suggested , it was purely related to Technical issue. Please check with developer to debugg the Print program and forms related to Print out
thanks
santosh
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Check with an ABAP'er whether the Invoice print program is modified recently for any reason or not.
Regards,
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