iPad gets struck frequently while performing sync of WM 5.3 Application

[sravanthi_polu]

Hi Experts,

The iPad gets struck frequently while performing sync of Work Manager 5.3 Application from the device.This happens to be a frequent issue where the device gets struck hours together.We have fixed temporarily by deleting the Agentry Application.We have even tried to uninstall and re-install the Agentry Client.There are no error found in Server logs and also in slg1. Please suggest if there would be any settings in ECC for particular user to get the sync fast.The work orders downloaded to the device are only few.There seems to be no network issues. 

The Agentry Client version is v6.0.50.1 and the device OS version 8.1.3.Kindly suggest the reason for iPad struck while performing sync.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[jason_latko]

Sravanthi,

If you are using SMP, then make these changes to your SMP installation:

Edit

C:\SAP\MobilePlatform3\Server\config_master\org.eclipse.gemini.web.tomcat\default-server.xml

There are 3 <Connector> elements that have https enabled. Modify

sslEnabledProtocols="TLSv1”

to

sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2"

restart the server.

Also, do not have the iPad tethered to the PC during synchronization via USB.

Jason Latko - Senior Product Developer at SAP

[sravanthi_polu]

Hi Jason,

Thanks for the reply.The issue has been encountered in Work Manager 5.3.Kindly suggest there might be any device problem.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[sravanthi_polu]

Hi Jason,

We are encountering the issue for only one user ID.Please suggest would there be any setting in the profile that effects the sync from the device.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[Former Member]

To be able to help more, at what point in the transmit does it get stuck?  What is shown in the transmit window?

[sravanthi_polu]

Hi Stephen,

Many thanks for the reply.The transmit is getting struck at Getworkorders.There are only 50 work orders downloaded to the device.But i could able to download about 200 work orders using other user id.Kindly suggest if there are any settings to be done in user profile.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[Former Member]

When the user starts getting the issue, can you take the parameters in the log file and run the bapi with them in SAP, how long does it take?

[sravanthi_polu]

Hi,

Many thanks for the response.I could not identify any parameters in the log file.Also there are no logs found in slg1 for the user.There are some changes done to the user profile.But there is no change log found.After changing the profile parameters, the device gets struck frequently for that user.

Kindly suggest does the user profile parameters have an impact on the performance of sync.

Requesting your valuable inputs.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[bill_froelich]

Sravanthi,

You may want to debug the SAP backend calls while using the same parameters as that user to see if they are returning too much data and to get a better idea on why and where it is hanging up for this one user.

--Bill

[sravanthi_polu]

Hi,

We are downloading work orders based on operation level work center.There seems to be a problem with work center assigned to the user.We have changed the work center to another and the sync seems to work fine.But could not able to identify the problem with the previous work center.Both the work centers basic configurations seems to be same.Requesting to suggest why the sync got struck for the first work center.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[sravanthi_polu]

Hi,

Thanks for the reply.

Agentry application is struck for long time when the user is assigned to a particular work center(XXXX). Please suggest if there are any configurations to be done for the work center.Because sync is performed fast for other work centers, issue seems to occur for only one work center.

Thanks in advance.

Thanks & Regrads,

Sravanthi Polu

[bill_froelich]

Sravanthi,

Your next step will be to trace and debug the work center download to see how much data is being returned for that one work center or if there is something else impacting the process for that work center.

I don't think there is a simple configuration change needed.  You will need to get into the details behind the scenes to figure out where the bottleneck is occurring.

--Bill

[chandra_ayyagari]

Please check the user parameters (SU01 or SU01D) and compare with the other User ID to make sure you have configured correctly. Also please make sure to check that the Parameters are maintained in upper case.

thanks

Chandra

[sravanthi_polu]

Hi Bill,

Many thanks for the reply.I have compared the work center with other work centers(for which sync is performing fast) and found that there is a difference in capacity planner group.Kindly suggest that the configurations in work center will effect the performance of sync.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[sravanthi_polu]

Hi Chandra,

Thanks for the reply.I have compared the User ID with other User ID's and every configuration seems to be correct.Kindly suggest.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

[chandra_ayyagari]

Please execute the BAPI Wrapper in ABAP using the USER_GUID and compare the time against other Work Centers. Now if the response time is good then you have a problem with fetch of the Functional Locations and Equipment sub Objects (not CTs) so you have execute those BAPIs and check the execution time.

thanks,

Chandra