cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to add test to a Change request in Charm

Former Member
0 Kudos

Hi All,

We are facing an issue in our Charm where we are unable to add any text to the Change request manually.

The system is not allowing us to enter various text inputs like Description of change , reason for change etc.

But when we save the change the text log gets updated

We are on Solman 7.1 SP 12.

Please advise how do we troubleshoot this issue and what could be the possible root cause for this issue.

I am not sure what other details could I provide you to assist me with this issue, but if you could let me know I would be able to provide you the details.

Regards,

Pradeep

Accepted Solutions (1)

Accepted Solutions (1)

Miguel_Ariño
Advisor
Advisor
0 Kudos

Hello,

Please check SAP KBA 2126320.

Best regards,

Miguel Ariño

artemzhegalin
Active Participant
0 Kudos

Hi, Miguel.

This KBA is not released:

Please, make it accessible for us

BR,

Artem

Answers (2)

Answers (2)

artemzhegalin
Active Participant
0 Kudos

Hi, Pradeep.

Do you have the following problem: you can type text in the block, but when you stop or press 'enter' - text disappears?

BR,

Artem

Former Member
0 Kudos

Hi Artem,

Yes, that is exactly the issue we are having in our system.

Are you are aware of the resolution for this issue?

Regards,

Pradeep

artemzhegalin
Active Participant
0 Kudos

We had such a problem several months ago, but I can't remember the solution

Is it your Z* transaction type? Do you have the same problem in SMCR?

BR,

Artem

artemzhegalin
Active Participant
0 Kudos

Hi, Pradeep.

Check the KBA that was mentioned above by Miguel.

Yesterday it was released and became available.

BR,

Artem

Miguel_Ariño
Advisor
Advisor
0 Kudos

I hope it is relevant for the issue at hand... from your description, it sounds like it could help.

Former Member
0 Kudos

Thanks Artem,

I am looking into this.

Will update you all soon

Regards,

Pradeep

Former Member
0 Kudos

Thanks a lot Miguel and Artem,

The issue is fixed after implementing the correction in SAP note 1955587 - Textarea Length Check.

SAP note 1955587  is mentioned in the KBA 2126320.

Regards,

Pradeep

rishav54
Active Contributor
0 Kudos

Hi,

You can change this behavior in SPRO (IMG activity CRMC_TEXT_001):

-> Solution Manager -> Configuration -> Scenario-Specific Settings

-> Change Management -> Change Request Management -> Extende Configuration -> Change Transaction

-> Transaction Types -> Text Administration -> Define Text Determination Procedure

Mark CRMD_ORDERH in Text Objects tree.

Double Click Procedure

Further , you can insert by the templates, select the template via insert text template and then write the description you want to write.

Regards

Rishav