on 03-25-2015 5:17 AM
Hi,
A number of days ago, I have upgraded my Lumira Desktop from 1.22 to 1.23 . Afterwards I launched it and it appeared to work fine.
Then I tried to connecting to a BO-Universe, on our Bi 4.1 SP5.2 platform. At that moment, apparently something went wrong.
When I now launch 1.23, it only displays the splash-screen and nothing further happens.
I'm quit sure it is caused by some corruption in my Windows-7 profile (64 bit). This because, If I;m logging in with a newly created local user on my PC, Lumira works fine.
I have tried to deleted some SAP-subfolders in my profile (C:\users\<MyUserName>\AppData\local) but it does not help.
I have also tried by : 1) uninstalling Lumira; 2) cleaned some registry-entries; 3) rebooted my PC; 4) re-installed Lumira .
But also this does not help
Does anybody have any idea how I can resolve this (and what the cause can be)
Many thanks
Eddy
Hi Ocula,
Are you using the free version? Can you change your system date to an older date (say a month before) and try opening Lumira and let us know if it works.
Regards
Shankar
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Ocula,
That is weird. One last time can you try the following?
1. Change your system time settings to a old date ( prob a month old from now )
2. Open run (Win+R) and type %APPDATA%
3. you will be taken to the Roaming profile folder. Navigate to the parent folder
4. You will find the local profile folder, inside that navigate to SAP -> Lumira -> Database
5. Delete all the contents of the folder
6. Clear all the contents of the folder iq-logfiles
7. Start Lumira.
The path would be this ( If windows is installed in C drive )
C:\Users\<Username>\AppData\Local\SAP\Lumira\
Replace username with your current user.
Regards
Shankar
Shankar, insite C:\User\<UserName>\AppData\Local\SAP, there was even nu Lumira subfolder anymore, as I deleted in through one of the previous attemps to fix it.
It seens that, whule luanching Lumira, the program does not come so far anymore that it again created the Lumira-subfolder.
But , as I said earlier, when I'm trying it with another (local) user on the same PC, Lumira launches nornally.
So I guess I need to try to delete soem registry-Entries of my "current User". Will try to find some time for this and will let you know the outcome.
Ocula, there should have been some mishaps happened when the registry was touched. I faced the same issue and the above fix i mentioned helped me out. But do keep updated on what went wrong. I will also think of some other possible things to try.
You could also try exporting the Lumira registry entries of the working user and importing into this user to see if that works. This will help us isolate the problem if it got to do with the registry.
Peace
Shankar
Shankar, I;m afraid my problem got worse :
As a result, I cannot even launch Lumira anymore
Unless you (or somebody else) have a further idea on how I can solve this, I'm preparing my pc to have it re-imaged tomorrow
Eddy
Shankar (all), just to inform you : my issue is fixed, and I do know the original reason. Below the steps I took :
So issue solved
Apparently something goes wrong when the preferences are set to "Use System Default Proxi"
Maybe SAP has to think on setting the default to "No Proxi" in next release ?
Eddy
Hi All,
Seems this is really a proxy related issue.
https://css.wdf.sap.corp/sap/support/notes/2177377
2177377 - Lumira Desktop stuck at preparing interface stage
But anyway i reinstall the Lumira desktop, the issue is also solved.
Best Regards.
Meng
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Eddy:
Would you please look at this thread: http://scn.sap.com/community/lumira/blog/2015/02/27/whats-new-in-sap-lumira-123-summary#start=25
See what Sharon says "
Can you please see if cleaning cache via the following flag in the SAPLumira.ini file helps?
-Dhilo.cef.cache.enabled=false
Install drive:\Program Files >SAP Lumira > Desktop > SAPLumira.ini
"
Also check your preferences
Tammy
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