Dump with HTLM file

[Former Member]

Hi,

We have strange error regarding ITS.

Out of templates(FGr LMOB) we created new Service. In SICF there is a working service.

When we call it there is a logon window and after puting user/password we receive HTML error.

Came to conclusion that Service itsmobile(standard) is causing this error.

At Quility system we had this issue, on Development not. All code is the same , settings on service is the same. ITSMOBILE service is active (tested via ISTMOBILE00 in SICF).

But after publishing internet service on dev system ITSMOBILE (from se80) also Development is not working anymore.

It seems that ITSMOBILE cannot be published otherwise error.

Any Ideas?

What we tried:

- recreate templates -> no success

- Invalidate system-wide MIME and HTML Template caches via txn SITSPMON (Template & MIME cache tab)  -> no success

- Invalidate the ICM cache globally via txn SMICM (Go to -> HTTP Server Cache -> Invalidate -> Global in system) -> no success

- republish our service, and also all services -> no success

ERROR in ST22:

Runtime Errors         ITS_UNEXPECTED_TOKEN

What happened?

    The template templates/itsmobile/99/include/sound.html

    contains syntax errors and therefore could not be compiled. Cause of

    error: The token "(" ("(") was not recognized.

    The syntax error is in row: 4, column: 130

    The HTMLB row with errors is:

    "`        <bgsound src="`mimeURL(~service="itsmobile", ~theme=99,

     ~language="", ~name="sounds/all/sapsoundmsg.wav")`" loop="1" `sh()`>"

BR,

Adam

[former_member194364 · Accepted solution]

Hi Adam,

What are the GUI Configuration settings of your own ITSMobile service set in the transaction SICF?

What generation style was used to create it's HTML Templates?

Can you check if the following note is relevant

1511087 - ITSmobile: fixed System Messages dialog (SAPMSSY0 120)

and also

2094088 - ITSmobile: Template interpretation failed, Syntax error
[ITS_UNEXPECTED_TOKEN], undefined ...

Regards,

Oisin

[Former Member · Accepted solution]

Hi Oisin,

Thanks for input.

GUI Konfiguration:

~THEME          99

~TRANSACTION           LM00

#MOBILE          This is a mobile service

~ITSMOBILE     1

#ENABLE         BACKGROUND SOUND FOR MESSAGES

~ITSMOBILEMSGSOUND         1

~SOURCES      ZMLRF_LM00, LM00, itsmobile

SAP-IE EmulateIE8

__________________________________________________      

Style: default: Mobile Devices (No HTML Tables)

We have just upgraded to new ehancement package, so everything should be as new as it gets.

@Note 2094088: We don't have custom CUA

@1511087 : On other system it worked fine , before publishing ITSMOBILE service...

BR,

Adam

[former_member194364 · Accepted solution]

Hello Adam,

is there an ITSMobile service called: 'LM00'?

Was the service: ITSGENMOBILE4 published before you regenerated the

templates for your ITSMobile service: ZMLRF_LM00 ?

From the dump in ST22 - can you include further details to this SCN thread?

Especially details of the Kernel sections of the dump.

Can you also confirm the Kernel and SAP_BASIS levels that you are on?

Regards,

Oisin

[Former Member · Accepted solution]

Hi Oisin,

There is a service LM00. And it's active.

I've run one report to published all services, then regenerated my own service.

Kernel:

SAP Kernel :  742

SAP_BASIS:

SAP_BASIS

740

0008

SAPKB74008

SAP Basis Component

DUMP info: (if more needed please specify it)

Information on where terminated

    The termination occurred in ABAP program "SAPLLMOB", in "SYSTEM-EXIT". The

    main program

    was "RLOGON".

    In the source code, the termination point is in line 0 of (Include)

    program " ".

Internal notes

    The termination was triggered in function "ITS_Plugin" of the SAP kernel, in

    line 2084 of module "???".

    The internal operation just processed is "----".

    Internal mode started at 20150326095515.

Active Calls in SAP Kernel

Lines of C Stack in Kernel (Structure Differs on Each Platform)

dw.sapC1E_DVEBMGS15[S](LinStackBacktrace+0x90)[0x73a000]

dw.sapC1E_DVEBMGS15[S](LinStack+0x35)[0x73e3d5]

dw.sapC1E_DVEBMGS15[S](CTrcStack2+0x55)[0x739d75]

dw.sapC1E_DVEBMGS15[S](rabax_CStackSave()+0xe7)[0xa2e557]

dw.sapC1E_DVEBMGS15[S](ab_rabax+0x4b35)[0xa391b5]

dw.sapC1E_DVEBMGS15[S](ipl_RaiseError+0x4ba)[0x1708c3a]

dw.sapC1E_DVEBMGS15[S](myFatalError(char const*, int, unsigned char, int)+0x1cd)[0x170950d]

dw.sapC1E_DVEBMGS15[S](ipl_ConvertOut+0x604)[0x1710354]

dw.sapC1E_DVEBMGS15[S](ThrItspConvertOut(unsigned long, unsigned char*, unsigned long, unsigned ch

dw.sapC1E_DVEBMGS15[S](ThSendToExtRenderer(REQUEST_BUF*, TH_SEND_TYPE, REQUEST_BUF**)+0x185)[0x52b

dw.sapC1E_DVEBMGS15[S](ThISendToGui(REQUEST_BUF*, TH_SEND_TYPE, unsigned char)+0x484)[0x52c8e4]

dw.sapC1E_DVEBMGS15[S](dytrcexit()+0x832)[0x7618a2]

dw.sapC1E_DVEBMGS15[S](dynprctl(DINFDUMY*)+0x39b)[0x772d5b]

dw.sapC1E_DVEBMGS15[S](dynpen00+0x56e)[0x76361e]

dw.sapC1E_DVEBMGS15[S](ab_HttpRequestHandler(TH_PLUGIN_ROLE, TH_PLUGIN_ACTION, int, TH_PLUGIN_PROT

dw.sapC1E_DVEBMGS15[S](PluginHandler::handleRequest(REQUEST_BUF*, bool)+0x2fe)[0x65e92e]

dw.sapC1E_DVEBMGS15[S](ThHandleRequest(REQUEST_BUF*, unsigned char)+0x1dc)[0x56baac]

dw.sapC1E_DVEBMGS15[S](TskhLoop()+0x7b)[0x56be1b]

dw.sapC1E_DVEBMGS15[S](ThStart()+0x24d)[0x56c21d]

dw.sapC1E_DVEBMGS15[S](DpMain+0x54e)[0x43594e]

libc.so.6[T](__libc_start_main+0xfd)[0x339301ed1d]

Active Calls/Events

No.  Ty.          Program                            Include                            Line

      Name

    5 EVENT        SAPLLMOB                            ???                                    0

      SYSTEM-EXIT

    4 FUNCTION    SAPLLMOB                            LLMOBU27                              199

      CALL_MESSAGE_SCREEN

    3 FORM        RLOGON                              RLMOBERR                              53

      ERROR_MESSAGE

    2 FORM        RLOGON                              MAINMENU                              236

      LOGON_VALIDATE

    1 EVENT        RLOGON                              RLOGON                                28

      START-OF-SELECTION

BR,

Adam

[former_member194364 · Accepted solution]

Hi Adam,

If you add the parameter

~NO_LOGON_USEREXIT 1

to your ITSMobile service "ZMLRF_LM00" GUI Configuration to now give:

~THEME          99

~TRANSACTION           LM00

#MOBILE          This is a mobile service

~ITSMOBILE     1

#ENABLE         BACKGROUND SOUND FOR MESSAGES

~ITSMOBILEMSGSOUND         1

~SOURCES      ZMLRF_LM00, LM00, itsmobile

  ~NO_LOGON_USEREXIT 1

See the note

1465767  Logon user exit SUSR0001 not called

for further information on this parameter.

What are the result's now when you test your ITSMobile service "ZMLRF_LM00"

Regards,

Oisin

[Former Member · Accepted solution]

Hi Oisin,

Parametr added but the result is still the same:

Error: ITS_UNEXPECTED_TOKEN

BR,

Adam

[former_member194364 · Accepted solution]

Hi Adam,

what is the path to this ITMobile service "ZMLRF_LM00" in SICF

Is it under:

default_host/sap/bc/gui/sap/its/ZMLRF_LM00

if not

to check whether the issue is with the service location or not,

can you copy the service ZMLRF_LM00 under

default_host/sap/bc/gui/sap/its and test if there is

any difference in behaviour on the handheld device?

Regards,

Oisin