Increase call notification pop up time

[former_member340454]

Hi guys,

Is there a way to increase call notification pop up time?

I didn´t find in SC anything related to do this...

Thank you

Rodrigo Lucas

[former_member187604 · Accepted solution]

Hi Rodrigo,

I believe it should follow the Contact Settings / Answer Timeout for Queue Contacts (or Answer Timeout for Direct Calls respectively) parameter value. In CDT log you can see
"[CMD] SetTrayPopup( )" using that timeout.

However, the newer Windows versions seem to fade it out sooner, unless you place your mouse over the notification.

Have you checked whether adding the Queue Contact Information dialog would benefit your users here?

BR

-Lasse-

[former_member340454]

Hi Lasse,

Sorry for lateeeeee reply.

Thank you, I didn´t know that this setting is the same for pop up

Best regard.

Rodrigo Lucas