Supplier approval link not redirected

[Former Member]

Hi Experts,

We have started facing this problem recently and no change
was done by us in the system

We create supplier in CLM and once supplier is moved to “Review
Phase” approval mail is triggered into outlook mailbox of xyz user to approve
the supplier

Earlier when xyz user was clicking on link and logging into
CLM system. He was directly directed to approve or reject supplier

Now after logging it is not directed to approve or reject supplier. Instead main window of Esourcing
is displayed.

Thanks a lot for help.

[former_member190023]

Hi,

Can you confirm if it's happening all the time on your end?

I have seen this happen in one specific use-case:

1. User logs in and waits for the login session to timeout

2. User clicks on the link in the email

3. System shows message that session has timed out (user has been logged off) and presents the login screen

4. After logging in again, user is displayed the main Sourcing page (not redirected to document approval)

Bogdan