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Job Server not working in linux

Aisurya
Participant
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Hello Experts,

We have Dataservices and IPS installed in the linux server . I configured a Job server(DS_JOB)  in the server( by command : ./svrcfg ) , the jobserver is in running mode in a port 3500.

When i try to execute any job in DS designer , i select the Job Server(DS_JOB) which is created in the server , then i get error msg "The selected Job server is not working" .

The port 3500 is opened in firewall.

Please help me in this.

Thanks in advance.

Aisurya

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Hi,

What did you do? Did you do a migration/upgrade of repo or was it a fresh installation.

Check the AL_Machine_Info to see if the job server is associated with the correct server name. If there is a duplicate job server, delete it.

Arun

DayaJha
Active Contributor
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Hi Aisurya,

Please share the below details to debug the issue.

  • Firewall ports are open in between client & Server.
  • SAP Business Objects Data Services Client & Server Patch Level is Same.
  • Job Server is Configured with Same Local repository.

Better if you enable the Trace Log on BODS Client machine and share the logs to debug the issue.

1893979 - SAP Data Services 4.x: How to enable tracing for Designer application?

https://service.sap.com/sap/support/notes/1893979

Or Else

Please refer below KBA to resolve your issue.

1598977 - What permissions do I need on a client machine to successfully install DS Designer?

https://service.sap.com/sap/support/notes/1598977

1416303 - Can't reach Job Server from DS Designer

https://service.sap.com/sap/support/notes/1416303

Hope this will help!!!

Thanks,

Daya

Aisurya
Participant
0 Kudos

Hello Daya,

Am getting the below notification error .

Do i need to ask the team to open all the below ports in the image :

Port 3500,3510 is opened .

So what will be the port number for Request Port ?

Aisurya

former_member187605
Active Contributor
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DS client and server kind of switch roles when you execute a DS job from DS Designer. Therefore port 3500 must be open in both directions.

There are literally hundreds of installations where this problem occured before. Try Google for more info.

Aisurya
Participant
0 Kudos

Hello Dirk,

Ports 3500 and 3510 are opened in the Server side and the firewall is disabled in my client machine.

Even also am getting the Notification error . Do i need to open the below ports also.

Aisurya

former_member198401
Active Contributor
0 Kudos

Hi Aisurya

In this case you can set the request port for the CMS using the script serverconfig.sh. You have to add the option " -requestport <portnumber>" to the command line.

Please ask your BO Linux Admin to check.

Please refer to the following KBA fro more details:

http://service.sap.com/sap/support/notes/1344441

Hope this helps

Regards

Arun Sasi

DayaJha
Active Contributor
0 Kudos

Hi Aisurya,

It is better if you Open the Ports for BOE/BOIPS & BODS in Server & Client both, Otherwise in future you will face same port issue.

Create a check list for all Ports and open in both server & client machine, Regarding Job Server if you have multiple designer then please open 1 Job Server port for each designer.

For your reference please refer SAP business objects Administrator Guide for BOE Port details

Section:

8.14.2.2 BI platform port requirements
8.14.2.2.1 Port Requirements for BI platform applications

Page number - 168
Link:

http://help.sap.com/businessobject/product_guides/sbo41/en/sbo41sp3_bip_admin_en.pdf

http://help.sap.com/businessobject/product_guides/boexir4/en/xi4_ds_admin_en.pdf


Please refer below article & KBA for more details

Business Objects Enterprise Deployment And Firewall

1294016 - How to configure Business Objects Server across Firewalls?

https://service.sap.com/sap/support/notes/1294016

Thanks,

Daya

former_member187605
Active Contributor
0 Kudos

That won't change anything, I am afraid. The error message you get (Job Server (DSDEV:3500) - notification server error (BODI-1241023)) refers to port 3500 only.

SAP Note 1416303 details the general solution for your type of problem. But as I said, you'll have to do some "research" (Google gives me about 1500 hits on BODI-1241023) to find the root cause in your specific case. It's very hard to tell from a distance.

Former Member
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1. Check if Job Server is running. Option 1 in svrcfg should show status of Job Server as "Running".

2. Check if repository is associated with correct Job Server. Option 2 in svrcfg.

Aisurya
Participant
0 Kudos

Hello Mayank,

Yes the Job server is in running mode and yes its associated to the same repository which am working into..

Any other suggestion ..

former_member198401
Active Contributor
0 Kudos

Hi Aisurya,

Are you able to ping the job server from the Windows machine(where DS Designer is installed).

Can you check and telnet the port 3500. If its not, then can you add the Fully Qualified Domain Name  and IP address of the Job server(Linux) in the \etc\hosts file of the windows Client machine..

Also check the entry of the server name and Machine_Name column in AL_MACHINE_INFO table in repository metadata. It should be the Fully Qualified Domain Name of the server

If your job server configuration and running status is ok then probably adding the hosts entry should work!!

Regards

Arun Sasi