Product substitution in SAP CRM Service

[former_member216611]

Hi Friends

To replicate product substitution in CRM I have followed the same steps which SAP has provided in help.sap.com

Product Substitution - Sales Quotation and Order Management - SAP Library

1) After implementing the initial loads using objects DNL_COND_D001,DNL_CUST_PDD products are populated successfully in CRM condition table

1CN/CCRSAP001 .

2) Condition type has created successfully and it was assigned In define determine procedure in Application CRM and in Usage PD.

3) Assigned Condition procedure in Define transaction types to the required process type.

but nothing is happening in CRM Web UI /GUI. Could any one suggest did I miss any steps to activate product substitution .

Thanks & Regards,

Siva Krishna 

[Former Member]

Hi Siva,

consider below link, may be useful to you.

Product substitution in CRM 7.0 | SCN

Rgds

Hari

[former_member216611]

I got an clue and it is SAP using below function module for product substitution purpose , here it is taking ordered product and looking in pricing tables ( in VMC ) is there any substitution products are available or not . if yes then it is throwing the popup. In my case i haven't received any products from pricing tables so I have populated it in Debug Mode . then I got a popup to select the product with description as Sales Order Item xxxxxx have below substitute products but now I am doing all this process in CRM service order.  

FM Naem : CRM_PROD_DET_DETERMINATION_OW

Thanks & regards,

Siva Krishna