on 04-08-2015 11:52 AM
Hi Experts,
There seems to be no question that agile software development has benefits over traditional methods for certain types of projects and organizations. With so many different agile methodologies to choose from, SCRUM emerging as the dominate one due to its simplicity.
But is Agile/ Scrum a fit for SAP Support projects? I would love to hear your thoughts. Do you use SCRUM in Support / Enhancement projects? Does it work for your project? If not SCRUM, what else?
Regards,
Hi Rajan,
as soon as you have "tickets" you have to process, you should take a look at Kanban. It can be used in addition to Scrum or can be used standalone.
Best regards,
Tobias
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Hi Tobias,
Could you provide more insight of what benefits you/ your project found from Kanban adoption?
In what kind of setup should this be considered in addition to Scrum or standalone?
In traditional SAP support projects, I have not seen scrum being followed, atleast as-is with respect to its principles. Moreover, for tickets, there is no Sprint planning possible. We can plan for enhancements though.
Could you share your experience on adoption on suggested models?
Best Regards,
In support environment you could use the Agile / SCRUM and Kanban techniques as efficiently as in implementations. In my opinion even more so than in implementation - use backlog to prioritize your incoming requirements/tickets (or if prioritization is given by your system) you can use Kanban board to track processing and workload of your team. It may be useful for you to read book about Kanban (there are many good ones) to understand the benefita of visualization of work, setting WIP limits on a Kanban board. Depending on the nature of your projects - you may also be able to utilize SCRUM process including time boxing, user feedback/involvement, frequent deployment cycles, etc.
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