Process chains already Completed to SAP but still in Waiting status in CPS

[Former Member]

Hi,

We have this issue on process chains that are scheduled in redwood. Process chain stack in Waiting status but it is already completed in SAP. With this issue we need to force to unknown one by one the chain for their next schedule. We have a lot of chains running in the system so it is a burden for us to do force unknown it manually.

Do you think what is the problem or would be the solution for this?

Thanks in advance!

[gmblom]

Hello Alyssa,

You should investigate a bit further as to why the process chains stay active on the CPS side. If you drill down in the active process chain to the Running job, can you check the 'Remote Status' on that job?

One major thing to remember is that process steps that end in Yellow status are not considered as final by CPS.

Also look in your CPS default trace for issues, try to run System_DynamicTrace with parameter connector.sap.rfc.job.bw=debug and see if you find issues there.

Regards Gerben