Error while authenticating a user

[syed_abdulgaffur]

Dear all,

Hope you all are doing well.

Production issue :

When an user tries to login with his username and password. He is getting error message "INTERNAL ERROR OCCURED".

And the standard RFC which i'm using for authenticating user is  SUSR_LOGIN_CHECK_RFC

CALL FUNCTION 'SUSR_LOGIN_CHECK_RFC'

  EXPORTING

       bname                                 = ip_empid

       password                             = ip_password

EXCEPTIONS

       wait                                     = 1

       user_locked                          = 2

       user_not_active                    = 3

       password_expired                 = 4

       wrong_password                   = 5

       no_check_for_this_user         = 6

       password_attempts_limited    = 7

       internal_error                         = 8

OTHERS                                    = 9.

I want to know what is the meaning of this internal error ? something is going wrong with the standard RFC which I am referring to ? Some one please help me out..

Thanks in advance.

[srinivas_maddineni7]

This looks like issue within SAP. The error message says "Program error occurred (notify SAP)".

You have 2 options.

1. Raise OSS message

2. It seems users initial password has expired. Ask user to get a new password and try.

See if the same issue with all the users. If its with one specific user then try with new pass.

[syed_abdulgaffur]

Thanks for the reply.

I think what you said is correct, need to raise OSS message.

This issue is reflecting only for one user. All other users are working fine.

[Former Member]

Hi Syed,

Really need more of a context to your problem.

1. You've posted in the SSO forum. A SSO problem or a normal SAPGUI logon problem ?

2. You say .... "And the standard RFC which i'm using for authenticating user is  SUSR_LOGIN_CHECK_RFC" .... Meaning what ??? you are using a home developed solution ?

3. Problem affects one user or all users ?

4. Backend version and kernel pl level please.

Cheers,

Amerjit