Block - Why are you hiding?

[Former Member]

Hello!

I have a problem with component SRQM_INCIDENT_H. Am trying to add Notes as a Block. This block is available in the View Configuration:

However when displaying or editing a Service Request (Support Ticket), this block is not available:

Any ideas on how to fix this?

Points will be given.

Regards,

Bendik

[Former Member · Accepted solution]

Solved.

Note 1857684

Regards,

Bendik

[abibenbella]

Did you check the field properties?

[Former Member]

Hello Abi,

Yes, i did check the field properties.There is no alternative for hide/show:

Regards,

Bendik

[abibenbella]

For a Confirmation, please create a text field over your Notes Block and title it as 'Notes' in your configuration. I mean a Title with Notes, below the Title your block will be there.

Just try this.. We can check whether the Notes will be displaying or not.

[Former Member]

Its possible to add a Caption or Title in the same area. It's also important to say that it is possible to mark the Note Block:

[abibenbella]

Have you incorporate the component which is used to display Notes field in your Component usage?

[Former Member]

I believe Notes is standard in Component SRQM_INCIDENT_H? 

[abibenbella]

In Runtime repository please check SRQM_NOTES component is used under ViewSet SRQM_INCIDENT_H/IncidentHeaderEF.

that is SRQM_NOTES component should be called under Component usage

[Former Member]

Found it under Component Usage:

[abibenbella]

What about the below one?

[Former Member]