APPCRASH when manage SIA

[Former Member]

hi all,

i want to ask how can i fix this. i can't connect when i manage Server Intelligence Agent. The error said

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    SvcMgr.exe

  Application Version:    14.0.7.1147

  Application Timestamp:    51f2e5ea

  Fault Module Name:    EnterpriseFramework.dll

  Fault Module Version:    14.0.7.1147

  Fault Module Timestamp:    51f2d9b6

  Exception Code:    c0000005

  Exception Offset:    000000000022b9db

  OS Version:    6.1.7601.2.1.0.274.10

  Locale ID:    1033

  Additional Information 1:    4441

  Additional Information 2:    4441e6fb4a47e0898f6223e682d79b64

  Additional Information 3:    1d32

  Additional Information 4:    1d32170f1f4ac50f82daaa1659164ade

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can anyone please help me to fix it?

Thank you very much

[Former Member · Accepted solution]

Hi Maria,

Could please elaborate the issue/workflow?

[Former Member · Accepted solution]

it's solved. i just need to restart the SIA from services.msc

thank you

Regards,

Maria