cancel
Showing results for 
Search instead for 
Did you mean: 

Issue Connecting to Web Intelligence SAP BO BI 4.1 FP2

declan_jones
Discoverer
0 Kudos

Hi,

I have installed BI 4.1 platform and installed the license key. However when I try to access the Web Intelligence interface I get the following error after about 10 seconds of attempting to log in

"Your Session timed out. Close the Java interface and log on again"..

I have seen others with a similar issue.. My log file has the following

"No valid BOE license" (see below..)

Has anyone ever experience this error with a valid install/license key? At a bit of a wall here trying to fix..

Thanks in advance for an help on this matter

WICDZUserSessionImpl.cpp:118:void __cdecl ClusterMgmtAPI::WICDZUserSessionImpl::checkBOELicense(const class IRepoAccessTypes::SessionInfo &,bool) throw(struct CdzClusterMgmt_ClusterFacadeException): TraceLog message 39

|a14e922b-27c0-c144-0bd0-f880b2d1200d|2015 04 24 16:57:33:198|+0100|Error| |>>|E| |webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616|| |64|0|2|0|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||**ERROR:WICDZUserSessionImpl:No valid BOE license [WICDZUserSessionImpl.cpp;118]

WICDZUserSessionImpl.cpp:119:void __cdecl ClusterMgmtAPI::WICDZUserSessionImpl::checkBOELicense(const class IRepoAccessTypes::SessionInfo &,bool) throw(struct CdzClusterMgmt_ClusterFacadeException): TraceLog message 40

|adc231d2-ffa7-2d94-fbce-4a74a6cae6cb|2015 04 24 16:57:33:198|+0100|Error| |>>|E| |webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616|| |64|0|2|0|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||**ERROR:WICDZUserSessionImpl:ThrownException.errorMessage : ClusterFacadeImpl::openSession :  [WICDZUserSessionImpl.cpp;119]

WICDZUserSessionImpl.cpp:119:void __cdecl ClusterMgmtAPI::WICDZUserSessionImpl::checkBOELicense(const class IRepoAccessTypes::SessionInfo &,bool) throw(struct CdzClusterMgmt_ClusterFacadeException): TraceLog message 41

|962dbc15-a4f8-eb14-0b32-d01a84542545|2015 04 24 16:57:33:198|+0100|Error| |>>|E| |webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616|| |64|0|2|0|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||**ERROR:WICDZUserSessionImpl:ThrownException.errorCode : 37 [WICDZUserSessionImpl.cpp;119]

WICDZUserSessionImpl.cpp:119:void __cdecl ClusterMgmtAPI::WICDZUserSessionImpl::checkBOELicense(const class IRepoAccessTypes::SessionInfo &,bool) throw(struct CdzClusterMgmt_ClusterFacadeException): TraceLog message 42

|ab793561-b214-c654-49d1-86b12cbcf51d|2015 04 24 16:57:33:198|+0100|Error| |>>|E| |webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616|| |64|0|2|0|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||**ERROR:WICDZUserSessionImpl:ThrownException.minorErrorCode : 5633 [WICDZUserSessionImpl.cpp;119]

WICDZUserSessionImpl.cpp:98:void __cdecl ClusterMgmtAPI::WICDZUserSessionImpl::checkBOELicense(const class IRepoAccessTypes::SessionInfo &,bool) throw(struct CdzClusterMgmt_ClusterFacadeException): TraceLog message 43

|7a8ec0b0-6bb1-34c4-9b9c-e804d6935cdd|2015 04 24 16:57:33:198|+0100|Error| |>=|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616|| |64|0|2|0|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||Uncaught Exception in SilentScope: WICDZUserSessionImpl:checkBOELicense: 0

Error=ThrownException.minorErrorCode : 5633

ContainerPluginManagerImpl.cpp:127:unsigned long __cdecl GenericContainer::ContainerPluginManagerImpl::Release(void) const: TraceLog message 44

|5b0f9ae2-0251-2c24-cb6e-c5062e0e1fd6|2015 04 24 16:57:33:198|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|1|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||GenericContainer_ContainerPluginManagerImpl:Release

ContainerPluginManagerImpl.cpp:127:unsigned long __cdecl GenericContainer::ContainerPluginManagerImpl::Release(void) const: TraceLog message 45

|d0763e12-dc55-7534-2b8c-e19cabfb918f|2015 04 24 16:57:33:198|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|1|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||GenericContainer_ContainerPluginManagerImpl:Release: 0

EntityActivityNotifier.cpp:114:__cdecl GenericContainer::EntityActivityNotifierWithTLSContext::~EntityActivityNotifierWithTLSContext(void): TraceLog message 46

|93574166-a467-2af4-1bda-76544b8c0429|2015 04 24 16:57:33:198|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|3|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||GenericContainer_EntityActivityNotifier:EntityActivityNotifierWithTLSContext_Destructor

EntityActivityNotifier.cpp:114:__cdecl GenericContainer::EntityActivityNotifierWithTLSContext::~EntityActivityNotifierWithTLSContext(void): TraceLog message 47

|35a8a347-34b7-ffc4-da8f-acd70fb53933|2015 04 24 16:57:33:198|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|3|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||GenericContainer_EntityActivityNotifier:EntityActivityNotifierWithTLSContext_Destructor: 0

LifeCycleManagerBase.cpp:181:class ibo_ptr<class LifeCycleSession::SessionInfo> __cdecl LifeCycleManagerBase::getSessionInfo(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,bool): TraceLog message 48

|facba339-d375-8584-6852-aafe188887a2|2015 04 24 16:57:33:198|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|5|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||LifeCycleManagerBase:getSessionInfo

LifeCycleManagerBase.cpp:181:class ibo_ptr<class LifeCycleSession::SessionInfo> __cdecl LifeCycleManagerBase::getSessionInfo(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,bool): TraceLog message 49

|3933152f-512f-2974-4b02-802d9fa0665d|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|5|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||LifeCycleManagerBase:getSessionInfo: 0.016

SessionLifeCycleInfo.cpp:202:void __cdecl LifeCycleSession::SessionInfo::endActivity(const class GenericContainer::ActivityStatus &,bool &): TraceLog message 50

|437fbe30-d540-1564-8b9e-b5435d6c5b90|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|7|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionLifeCycleInfo:endActivity

SessionStateAutomaton.cpp:221:class ibo_ptr<class LifeCycleSession::ActivityDescriptor> __cdecl LifeCycleSession::StateAutomaton::endActivity(const unsigned long &): TraceLog message 51

|4ee71ff1-d245-6094-e978-78e6af5de1cc|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|8|2|2|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionStateAutomaton:endActivity

SessionStateAutomaton.cpp:31:bool __cdecl LifeCycleSession::StateAutomaton::applyTransition(enum LifeCycleSession::StateAutomaton::MethodType,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &): TraceLog message 52

|de3d37a8-64e9-b034-9ad1-f83d32ca8763|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|9|2|3|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionStateAutomaton:applyTransition

SessionStateAutomaton.cpp:31:bool __cdecl LifeCycleSession::StateAutomaton::applyTransition(enum LifeCycleSession::StateAutomaton::MethodType,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &): TraceLog message 53

|587f4d2f-a8cc-5e34-1aa9-550ae064ca8b|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|9|2|3|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionStateAutomaton:applyTransition: 0

SessionStateAutomaton.cpp:221:class ibo_ptr<class LifeCycleSession::ActivityDescriptor> __cdecl LifeCycleSession::StateAutomaton::endActivity(const unsigned long &): TraceLog message 54

|b61b476d-8bb2-7a04-3bfa-bc55b373f8e7|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|10|2|2|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionStateAutomaton:endActivity: 0

SessionLifeCycleInfo.cpp:301:enum GenericContainer::AbstractWorkSession::DataState __cdecl LifeCycleSession::SessionInfo::getDataState(void) const: TraceLog message 55

|cf2afb0d-9dd5-81c4-2885-52d61904bfca|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||{|64|12|2|2|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionLifeCycleInfo:getDataState

SessionLifeCycleInfo.cpp:301:enum GenericContainer::AbstractWorkSession::DataState __cdecl LifeCycleSession::SessionInfo::getDataState(void) const: TraceLog message 56

|df279135-5317-28a4-882f-34f2a3a549e3|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|12|2|2|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionLifeCycleInfo:getDataState: 0

SessionLifeCycleInfo.cpp:202:void __cdecl LifeCycleSession::SessionInfo::endActivity(const class GenericContainer::ActivityStatus &,bool &): TraceLog message 57

|982c7b80-adec-feb4-f82d-06df0f62df23|2015 04 24 16:57:33:214|+0100|Error| |<<|E|X|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer| 4260|8616||}|64|13|2|1|BIlaunchpad.WebApp|DOJAISIPCRSV01:1120:44.132:1|Webi SDK.CorbaServerImpl.doProcess()|DOJAISIPCRSV01:1120:44.132:6|webiserver_DOJAISIPCRSV01.WebIntelligenceProcessingServer.openSession|localhost:4260:8616.1695:1|CimhEX2rhkJGh_wy9826ZjU82|||||||||||SessionLifeCycleInfo:endActivity: 0

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

was it ever resolved?

Former Member
0 Kudos

Hi Declan,

The issue may be related to the java version installed on the client machine, so please try to unistall then install the java version. For more details, please refer to the following article:

https://service.sap.com/sap/support/notes/1956256

I hope that this could help

Best Regards,

Manoubia


declan_jones
Discoverer
0 Kudos

Thanks for the response Manoubia! I will try that and let you know how it goes. Have a great weekend

declan_jones
Discoverer
0 Kudos

Hey, I downgraded to Java 7 and Java 6 and I am having the same problem.

This is a pretty urgent matter holding up a migration.

This document

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/507d3365-009b-3010-04b0-e5abc8f00...

States the the following should work on this configuration (the current config I have enabled)

JAVA_VERSION="1.7.0"

Windows Server 2008 R2 Standard Service Pack 1

SAP BusinessObjects BI platform 4.1 SP2 (14.1.2.1121) - en

I am going to have to contact SAP support it would appear.

Regards