Survey cannot be opened in Service Order ticket

[former_member212299]

Hello Experts,

I have configured the Service Order in customer namespace YMSO. I have also assigned Surveys to the Service Products. When the Requestor with SOLMANREQ selects an item from the Service Catalog and be guided through the Service Order creation in the 2nd Screen, the assigned Survey is available. But when I click on edit Survey only a white screen appears.

The survey is active and also the valid date is actual.

Has someone an idea, why there is a dump while opening the Survey?

Thanks and regards

Katja

[former_member196553 · Accepted solution]

Hello,

I assume there is an issue with the survey rendering. Please refer to the following blog for possible solutions:

Please double check if you can access the same survey in SAPUI using TRX CRMD_ORDER.

regards,

Johannes

[former_member212299 · Accepted solution]

Thanks Johannes!

This is a very helpful blog. My Problem was solved by the following note: 1842704 - Error: <bsp:bee>: (BEE XML) BSP extension <:*> is unknown

Regards

Katja