on 05-01-2015 3:59 PM
Sheesh. One of my users needs crystal reports and still uses it weekly. It's time to update off of an old 2003 server so I setup a new Windows 2012 R2 server so that she and others can RDP into it and use the application and reports (it's a payroll thing so they want limited access).
So - totally plain vanilla Windows 2012 R2 install. Then make sure I have all the .net stuff installed in the windows features.
But, whenever I run the setup.exe from the downloaded ZIP file from the sap store I get:
(1) "Assertion failure: A fatal error has occured which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel."
(2) Then followed by the message:
Microsoft Visual C++ Runtime Library -- Runtime Error! Programs: C:\install\CrystalReports\setup.engine\SetupEngine.exe This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.
(3) Then:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SetupEngine.exe
Application Version: 60.0.0.62
Application Timestamp: 543416b3
Fault Module Name: SetupEngine.exe
Fault Module Version: 60.0.0.62
Fault Module Timestamp: 543416b3
Exception Code: 40000015
Exception Offset: 00131ee9
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: ee59
Additional Information 2: ee59ff165b01a7b873dafe8afa2598dc
Additional Information 3: f1a8
Additional Information 4: f1a876ca1cb1cf9f6541ac072dd70f88
I can't find any information on this! I have found a similar message that refers to a 2011 install that was fixed with a SP9? But this machine has no current install. I did buy the full version two days ago online from the sap store.
There is an older C++ library that you need that is not available by default on Win 2012. You can get the install for this here:
Also, be sure you're logged in with Administrator rights, the right-click and "Run as Administrator" when you run setup. You might also have to turn off the Windows Firewall when you run the install (you can turn it back on again after the install is complete.)
-Dell
Message was edited by: Dell Stinnett-Christy
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Yes -- I have done it both ways. I currently modified the registry per technet article: https://gallery.technet.microsoft.com/Registry-Key-to-Disable-UAC-45d0df25
I was wondering if the UAC was causing problems. It didn't make a difference.
Looking at the logs, a few lines before the Error on the last line I see:
07:33:01.662 ReadValueFromRegistry:: failed to open registry key.
Unfortunately the logs do not tell us what reg key. It would be interesting to see if the user can install the designer when they do a local download. They could try the eval from here:
SME Free Trials | SME Software | SAP
see if that install successfully.
- Ludek
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