Attachments doen't shows in the E-mail (SBO mailer issue)

[Former Member]

Hi ,

Good Morning!

I have set SBO mailer setting and received the Emails from SAP , except attachment files of PDF ( Received only text details without attachments).

Please refer below screen shots & advise ASAP.

SAP B1 version : 9.0 PL 10.0

Thanks & Regards,

Siva.

[Former Member]

Hi,

Including SO, Invoice or any transaction documents(Attachments) also not able to send through SAP.

Please guide me.

Thanks & Regards,

Siva

[julie_jamieson2]

Check that the user running the mailer has authorisation to the folder where the attachments are stored

[Former Member]

Hi Julie,

Thanks for your support.

I have checked all the users (Including me) have the full authorization for that folder.

Please refer my PC authorization screen shot.

Note:   All the users can't send the attachment files from SAP, including me.

Regards,

Siva 

[Former Member]

Hi,

Please anybody help me, regarding this issue.

Thanks & Regards,

Siva

[former_member188586]

hi

can you attach your error message ,,,

Regards

Ramudu

[Former Member]

[julie_jamieson2]

On the machine running the SBO mailer, check the event viewer log, that will give you a more detailed error message.

Check the SAP notes, there are several that cover this issue.

Find the SAP Messaging service on the server, and check which user it is running as (a specified user or Local system) that user MUST have access to the folder in which the attachments are stored, otherwise it can't retrieve them to attach...

[Former Member]

Julie mentioned checking the user account that the service is running under so make sure you do so. Unless it was configured after the initial setup it's probably running under a 'local account', which may not have the proper permissions.

[julie_jamieson2]

Please share the config you have for your attachments path?

If this is a file on a users local machine, where is the mail service running?