CRM <-> SD Credit release issues

[Former Member]

Hi

My issue as follows,

The order released in ECC is not reflected correctly in CRM. When order is released through VKM3, Order will have released status in ECC, but in CRM it will still have blocked status.

but other status were reflecting successfully in CRM like 1.  "Credit Check Not OK"-  if there was a credit block in ECC

2. "Completed/Completely Delivered" - if order was completed the billing, delivery & invoiced in ECC.

please need quick help.

Thanks

Raj

[former_member196467]

Hi Raj,

Can you check if the document contains an error or has an erred system status in the table

CRM_JEST.

If it is the case it would be the reason why the status in CRM does not get updated.

Best regards

Christophe

[Former Member]

Christophe

The following status for item level

55540A7CC7091C40E10080000A822C97 E0001  X             002....open

55540A7CC7091C40E10080000A822C97 E0003                001

55540A7CC7091C40E10080000A822C97 I1002  X             002...open

55540A7CC7091C40E10080000A822C97 I1005                001

55540A7CC7091C40E10080000A822C97 I1006                001

55540A7CC7091C40E10080000A822C97 I1054  X             002...to be distributed

55540A7CC7091C40E10080000A822C97 I1127  X             002...credit check is not OK

55540A7CC7091C40E10080000A822C97 I1137                001

for Header

55540A47C7091C40E10080000A822C97 E0002 X     002 ...open

55540A47C7091C40E10080000A822C97 E0004       001

55540A47C7091C40E10080000A822C97 I1002 X     002...open

55540A47C7091C40E10080000A822C97 I1005       001

55540A47C7091C40E10080000A822C97 I1006       001

55540A47C7091C40E10080000A822C97 I1054 X     006...to be distributed

Thanks

[Former Member]

Hi Raj,

Please check the status profile attached with the transaction. Please find below path to check the same.

If all fine I would like you to check in case you change the status wether there is Bdocs trigger for that change or not(SMW01 to check Bdocs) . Please check and revert.

Thanks

Prem

[Former Member]

Thanks Prem

My issue with the system status not a user status "The order released in ECC is not reflected correctly in CRM. When order is released through VKM3, Order will have released system status at header header level in ECC, but in CRM it will still have blocked system status at item level"

Yes BDoc is generating when we change the status in CRM system.

when the credit released in ECC also a BDoc has generating but not setting that status in CRM system .

Thanks