unable to download ios app from SAP Mobile place

[Former Member]

Hi,

i am successful in generating .ipa file in SAP Mobile secure then successfully set it to production and able to see app in sap mobile place but when i am trying to download this ios app on ipad or iphone its gives error meesage saying unable to download the app.

i am able to download the .ipk (android) file from SAP mobile place on andriod.

can anyone please tell me what is the reason for this error and tell me steps to solve this issue.

Regards,

Abul

[Former Member]

Hello Abul,

Hope the information provided is helpful to you.

If you feel the question is answered, please mark the discussion as "Answered" so that the customers with similar issue can view the discussion and find the answer.

Kind Regards,
Sushmitha

[Former Member]

Hello Abul,

Few points to add:

1. Could you please confirm that this error is occurring only on a single device? If yes, please make sure you have the good network on the device.

2. Moreover, when you push the policy to the device and try to install/download the app from Mobile Place please check the server logs for any errors recorded.

The best way to do is reproduce the issue again and provide us the server logs. We can investigate the issue further.

Hope this helps.

Kind Regards,
Sushmitha

SAP Active Global Support

[Former Member]

Hi Sushmita,

i am able to download the app to devices which is register in my apple developer account.

can you please tell me how to distribute the  app  inside sap mobile secure to all devices inside SAP so that they can download app and use it .

Regards,

Abul Ehtesham

[Former Member]

Hello Abul,

Thanks for the reply.

The enterprise iOS apps can be created/added in the Mobile Secure Portal with the below procedure:

1. Login to Mobile Secure Portal.

2. From the Manage Apps tab, click New Application.

3. Select Enterprise Application and click Next.

4. Enter the following information in the Details page:

○ Language - Select a language from the list.

Note

The languages that appear depend on the language settings on the Account Mobile Place

Settings page.

○ Name - Enter a name for the new application. The name cannot exceed 200 characters, including spaces.

○ Description - Enter a description for the new application. The description cannot exceed 4000 characters,including spaces. HTML content is supported. You can also apply styles to the description text, such as different fonts, text color, background color and insert or unlink URLs. Select any text to enable the Insert/Edit Link control. In the Insert/Edit Link window.

1. Enter the link URL.

2. In the Target field, specify whether the link is opened in the current window or a new one.

3. Enter the title and click Insert.

(Optional) Keywords - Enter keywords separated by commas that help users search for, and retrieve, new

applications. Keywords cannot exceed 60 characters.

5. (Optional) Select one or all of the following options:

○ Deploy to managed devices only

○ Mark as featured app

○ Accessible to unauthenticated users

By default, the check box Accessible to unauthenticated users is disabled. This checkbox is enabled only if

unauthenticated access is enabled from Account Mobile Place Settings page.

If Accessible to unauthenticated users check box is selected, an application is visible to unauthenticated

users only.

Click Save to save the information on the Details page.

7. Click Groups, and select the visibility of the application to all users, or only to selected groups.

You can search for an existing group by typing the group name in the search groups window. Use the Actions icon to sort the list based on group name, or apply filters to search for a group.

You can also create a new group, if required, by selecting the static or directory group option from the New group drop-down list. The newly created group is selected, by default.

For more information on how to create groups, see Group Management section.

8. If you have chosen to show the application only to selected groups, select the required groups from the list.

9. Click Multimedia. Upload an application icon or banner image by clicking Browse.

The application icon must support the following properties:

○ Only png, jpeg, and jpg file formats are supported.

○ The recommended resolution is 76px X 76px.

○ You can upload only one application icon. If you do not upload an application icon, the default application

icon (the image that appears below the Application icon field) is used.

The banner image must support the following properties:

○ Only png, jpeg, and jpg file formats are supported.

○ The recommended resolution should be 1024px X 230px.

○ You can upload only one banner image.

10. Click Save to save the information on the Multimedia page.

11. Click Categories. To add a new application to available categories, double-click or drag and drop categories from the Available box to the Selected box.

12. Click Save to save the information on the Categories page.

13. Click Owner info to view owner information of a application and select up to five co-owners for a new application.

14. Click the Edit App Owner icon to change the application owner.

15.Click on the radio button to select the user and click OK. App owner information is updated in the Owner info page.

16. Click Add Co-Owner to add new co-owner(s).The Select co-owners dialog is displayed.

18. Select the checkbox to select a co-owner.

19. Click OK.

Selected co-owners now appear on the Owner info page.

20.Click Save to save the Owner info page.

21. Click Supported platforms to add application binary and details for a specific application platform.

22.Click Get Started.

23.(Application owners or co-owners only) On the Add New Platform page:

○ Select the OS platform.

○ Specify the form factor if the new app is for tablet or phone.

○ Browse to, and upload the app binary.

Note

The app binary must be smaller than 250 MB. The upload of .appx or .appxbundle files is not supported

for Windows Phone 8.1 devices.

○ If you selected iOS as the platform, select one of the following options for providing the mobile

provisioning file:

○ Embedded - iOS mobile provisioning file is embedded in the IPA file. This option is the default.

○ External - Browse for an iOS mobile provisioning file, to upload with the application.

You can upload an iOS mobile provisioning file even if the application is in production state.

○ Select the minimum OS version that the new app will support.

24.Click Multimedia to add videos and screenshots.

For the application image or screenshot:

○ Only png, jpeg, and jpg file formats are supported.

○ The recommended resolution is 244px X 244px (thumbnail) and 640px X 480px if the image is expanded

by clicking the thumbnail.

For the video:

○ Only mp4 file type is allowed.

○ The maximum file size cannot exceed 35 MB.

25.Click Documents to add a document that contains additional information about the new application.

○ Only doc, pdf, txt, ppt, pptx, and docx file types are allowed.

○ The maximum file size of each document cannot exceed 35 MB.

26.Click Trial users to add one or more trial user who can test the application before it is published to all users.

27. On the Supported Platform page, click Actions page to "Set to Production". Once the Set to Production is enabled and Saved then the Admin UI receives the auto-generated enterprise application policy for this app.

Now, go to Admin UI ->Application Policies -> Enterprise iOS -> Look for the auto-generated policy by the Mobile Secure Portal. Link the policy to the devices to which the users have to install the app on the device.

Moreover, when the "Set To Production" is enabled,it sends a notification to the App Catalog Administrator to publish the application on the Mobile Place App Catalog for all users to access and install the application. So, the users can login to Mobile Place and go to App Catalog to install the app. When the user clicks on install, the Mobile Place prompts the user to enroll the device if not.

Hence, through Mobile Place and Mobile Secure Portal we can allow the users to view all the available apps in the organization and install them if required.

Hope this clears your queries. Please refer the below doc for creating an Enterprise Application in Mobile Secure Portal : http://help.sap.com/Download/Multimedia/pdf-mobilesecure/Mobile_Secure_Administration_Guide.pdf Page 22-26.

Kind Regards,
Sushmitha

SAP Active Global Support

[Former Member]

Hello Abul,

In addition to the information provided to the earlier response, once the application is created in the Mobile Secure Portal all the applications will be available in the Mobile Place. Managed/Unmanaged users can view all the applications in the Mobile Place.

For the managed users, you can enroll the device and view all the applications, can install them if required.

For unmanaged users, all the available applications can be viewed in the Mobile Place without the device enrollment. If would like to install any application on the device,you can enroll the device now.

Hope this helps you better!!

Kind Regards,
Sushmitha

[Former Member]

Hello Abul,

Please provide us the account name with either trial/production so that we can look into the instance and see what can be done there.

Kind Regards,
Sushmitha

[former_member228655]

Hi Abul,

Can you please tell us your account name so that we can take a look at? Is this a trial account or production?

Thanks,
Sejal

[Former Member]

Hello Abul,

Could you please provide us the steps you followed, so we can assist you better.

Regards,

Vinayak

[Former Member]

Hi Vinayak,

now i am able to download the app in my one of  apple device as it is registered in my apple developer account.

can you please tell me step to distribute the inside all SAP device so that other can download and use app?

Regards,

Abul

[Former Member]

Dear Abul,

Thank you for your update.

The MDM client and the Mobile Place application catalog can both perform application distribution. Applications
that are ready for distribution might appear in either the MDM client, or in the Mobile Place application catalog, or
both.
Mobile Place includes a multichannel app store. This means that delivery can be done in MAM mode or MDM
mode. If you are not leveraging the Mobile Secure cloud’s MDM features,you can use only Mobile Place to manage
applications. The MDM client does not exist on the device and therefore cannot be used.
Create application policies that need the “Required” flag to be enabled (effective on iOS and Samsung SAFE/
KNOX) in the MDM console, and deploy them directly.

Please refer SAP Mobile Secure Document available in help.sap.com which explains step by step configuration.

http://help.sap.com/Download/Multimedia/pdf-mobilesecure/Mobile_Secure_Administration_Guide.pdf

If you require further information, feel free to contact us, we are happy to help you.

Regards,
Vinayak
SAP Mobile Secure Cloud Team