Confirmation Popup

[Former Member]

Hello all, I'm having a strange issue in CRM with some confirmation Popups.

For example in Campaign Management, I try to Delete a campaign and the application display a popup asking to confirm the deletion. Nothing happens when I click on the Yes or the No button. I have to close the popup using the X in the right-hand corner. The same thing happens in the Loyalty Membership screen.

I'm using IE 11 and I have asked other people to test with IE 10 and the same thing happens. When I do the same process using Google Chrome, it works fine. I have been reading stuff about changes in IE since version 9 and implemented a couple of notes but nothing has worked so far.

We are on CRM 7.13 SP 0005.

Any help would be greatly appreciated.

Thanks,

Jacques

[corrine_guan · Accepted solution]

This SAP Note might help. Please make sure to clear the server and browser cache before retesting:

2066407 - Buttons of the data loss handler are disabled

[Former Member]

Hello Corinne, thanks for that note. It fixed the issue. I had searched for notes but for some reason could not find that one.