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Mass change: How to change the status of several service requests

Former Member
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Hello experts,

do you know how to change the status of several support requests to "Completed" at once ? Is there a function in SAP GUI oder WebUI which i can use. If yes, how do i use it ?

Thanks in advance,

Wladimir

Accepted Solutions (1)

Accepted Solutions (1)

former_member182421
Active Contributor
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If I'm not mistaken you have the mass option for the services request as well, in that case you can perfom a mass status change without any extra line of code, I believe this blog can help you:

Answers (1)

Answers (1)

Former Member
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Hello Wladmir

you can use below FMs

for user sttaus

CRM_STATUS_CHANGE_EXTERN

for internal status

CRM_STATUS_CHANGE_INTERN

CRM_STATUS_CHANGE_INTERN_MULTI

Regards

Naresh

Former Member
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Hi Naresh,

i actually do not want to write any abap or can i simple past all relevant service request ids when calling the function module in test mode ?

Thanks,

Wladimir

Former Member
0 Kudos

for system status you cna call the FM

CRM_STATUS_CHANGE_INTERN_MULTI

and pass the status and the service request no directly.

but for user status

i am not aware about any FM which can change mass status

if you have few service reuqest then you can change by calling FM

CRM_STATUS_CHANGE_EXTERN

Aletrnatively you can use the report CRM_STATUS_MAINTAIN.

Regards

Naresh