on 05-20-2015 4:18 PM
Hello experts,
do you know how to change the status of several support requests to "Completed" at once ? Is there a function in SAP GUI oder WebUI which i can use. If yes, how do i use it ?
Thanks in advance,
Wladimir
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Hello Wladmir
you can use below FMs
for user sttaus
CRM_STATUS_CHANGE_EXTERN
for internal status
CRM_STATUS_CHANGE_INTERN
CRM_STATUS_CHANGE_INTERN_MULTI
Regards
Naresh
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for system status you cna call the FM
CRM_STATUS_CHANGE_INTERN_MULTI
and pass the status and the service request no directly.
but for user status
i am not aware about any FM which can change mass status
if you have few service reuqest then you can change by calling FM
CRM_STATUS_CHANGE_EXTERN
Aletrnatively you can use the report CRM_STATUS_MAINTAIN.
Regards
Naresh
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