When we use Interactive Scripts in Agent Inbox in SAP CRM Interaction Center ?

[Former Member]

Hi experts,

Could you please tell me when we use interactive scripts in Agent Inbox?

Regards

Kishor Kumar

[Sigrid]

Hi Kishor,

Sorry, I did not get the question? Can you be more precise?

Best Regards,
Sigrid

[Former Member]

Hi Sigrid,

I am new to the interactive scripts. I come to know that why we use interactive scripts in agent inbox, but I don't know how to create interactive scripts in IC Manager. Could you please tell me or any link is there related to scripts in scn..

Regards

Kishor

[bruce_li]

Hi Kishor,

Regarding how to create IC scripts, you can refer to my following Wiki. Hope you will like it.

Have a nice day!

IC Scripting Part 1:How to Customize interactive Script on WebUI and GUI - CRM - SCN Wiki

Best Regards,

Bruce