Survey responses not reflected in Campaign automation

[Former Member]

Hello!

Regarding Henry Xu

I configured, executed the campaign and answered one survey from the 3 customers in target group but the system doesn't reflect the answer inside the automation:

I saw that when campaign is executed configured activities in campaign element are created, and when we answer a survey the system creates a new activity with process type 0000. Is that the expected behaviour? Does it shouldn't update the first created activity in order to continue the automation?

Thanks for your help!

[Former Member · Accepted solution]

Dear Miguel Sanchez,

You have to replace transaction type  0000 with your own Z transaction type (Z001), if you are not using standard.

BAdI (CRM_MKTCA_SVY_PAI) is used to create inbound activity or update inbound acticity when survey feedback is filled .

IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA"  enter your process type (Z001)
IF lv_process_type = 'Z001'.

When survey feedback is filled in return created the inbound entries in table crmd_mktca_ct_in and started the workflows for the Campaign Automation follow-up steps.

Please configure action in transaction type  Z001 SPPFP, action profile CAMPAIGN_AUTOMATION_ACTIVITY, for processing when saving documents. Here you can view the logs, and you can observe that the actions were executed correctly.

Regards,

Anup Reche

[Former Member · Accepted solution]

Thanks Anup!

Now I need to update the Activity I created when I sent the e-mail containing the survey. Is there a way to identify that activity based on the survey data that comes from the answer?

Thanks!