on 05-26-2015 12:17 PM
Hi everyone,
Note that this is my first time dealing with SAP, so this might all (hopefully) be due to a beginner mistake.
I am currently trying to install SAP SUM onto a MS 2008 Server running the Java Netweaver, in order to install SAP GRC.
However, during the SUM setup, I get an error during the credentials step:
The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information. The update tool is unable to detect the instances information for instance number: 0 on host: null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel. See SAP Note 1401712 for further information. Sapcontrol client could not perform action get instance properties on instance 0 Return code condition success evaluated to false for process sapcontrol for action get instance properties.
Note that all instances are up and running (according to SAP Management Console) and I have tried to resolve the issue via SAP Note 1873918 [0], as it was mentioned to have solved the problem in other discussions.
Can anyone help out here?
Best,
Julian
Hi Julian,
Have you set the parameter service/protectedwebmethods=DEFAULT in all the profiles of SAP system?
In all the profiles means , it will include the start , instance and default profile for all the instance name
(SCS , ASCS , DVEBMGS00 , JC , J<xx> ) then you have to maintain the parameter in all the instance,start profile.
If the above parameter does not wok , then repeat the same steps with the below parameter
service/protectedwebmethods=NONE
With Regards
Ashutosh Chaturvedi
Message was edited by the moderator
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Julian,
Thank you for the confirmation. Even I got the same issue when I was using SUM version: 1.0.13.0 and resolved by setting the permissions to the file sapuxuserchk.
FYI -
SAP Note 1563660 - sapcontrol, user authorization issues (SUM) talks in details about this issue and I suggest setting the proper permissions to the file sapuxuserchk instead of modifying service/protectedwebmethods parameter value. This will help us over the time if we have to install any more new sap instances on the same host.
Regards,
Shiva
service\protectedwebmethods=NONE
worked for us (in DEFAULT.PFL). In our case, we had to stop CS, kill -2 on the sapstartsrv procs (in USS on z/OS) and restart the CS. That allows the services to re-read the default.pfl change. Once done, SUM continued w/o error...the java stack was able to start.
Hello colleagues,
the correct syntax of this parameter is service/* and NOT service\* , please correct this.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Julian,
Could you first check if system is running fine.
1. Please provide the output of the following command as <sid>adm user.
sapcontrol -nr <instance number> -function GetSystemInstanceList
Note : <instance number> --> replace it with correct instance number .
2. Check if sapstartsrv is running for all the intances.
BR,
Gaurav
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Gaurav,
Thank you for your answer.
1. I am getting the following output:
hostname, instanceNr, httpPort, httpsPort, startPriority, features, dispstatus
SAP-IM-2014, 1, 50113, 0, 1, GATEWAY|MESSAGESERVER|ENQUE, GREEN
SAP-IM-2014, 0, 50013, 50014, 3, J2EE|ICMAN|IGS, GREEN
2. I don't know how to explicitly check for this, however, I can give you the following info:
Thanks,
Julian
Hello Julian,
Output looks okay. And regarding sapstartsrv its okay. I used a general term . On windows it runs as
service (as you already checked above) and for unix based you will find the process sapstartsrv.
So further, is this a HA system ? What are the profiles in profile directory. is name
SAPLOCALHOST matches the output of above command.
Thanks.
BR,
Gaurav
Hi Guarav,
I don't think this is a HA system, I have just been given this system for development purposes (implementing a connector).
The names of the profile files in the profile directory are TES_J00_SAP-IM-2014 and TES_SCS01_SAP_IM_2014 (and DEFAULT).
EDIT: SAP-IM-2014 is the name of the machine, btw.
Sorry, I don't understand your last question, could you rephrase that?
Thank you for your help.
Best,
Julian
Hi Julian ,
It seems the issue is with the GetInstanceProperties
Try the following command
sapcontrol -nr <Instance Number> -function GetInstanceProperties
Meanwhile
Try the solution in the following Note and give it a go
1600846 - SUM calls sapcontrol without user credentials
Thanks ,
Manu
Hi Gaurav,
There is no parameter SAPLOCALHOST set in the profiles, only the parameter SAPGLOBALHOST, which is set to the machine name I mentioned before.
I set the parameter in both files, restarted both instances and the sapcontrol service, then restared sum, but i get the same error.
Best,
Julian
Hi Manu,
Thank you for your reply.
The GetInstanceProperties output for both instances is really long, so I appended it at the end of this response.
Will try your proposed solution shortly.
Best,
Julian
E:\SUM>sapcontrol -user Tesadm <Password> -nr 1 -function GetInstanceProperties
GetInstanceProperties
OK
property, propertytype, value
Process List, NodeWebmethod, GetProcessList
Access Points, NodeWebmethod, GetAccessPointList
Syslog, NodeWebmethod, ABAPReadSyslog
J2EE Cluster Messages, NodeWebmethod, J2EEGetClusterMsgList
Enque Locks, NodeWebmethod, EnqGetLockTable
Enque Statistic, NodeWebmethod, EnqGetStatistic
Protected Webmethods, Attribute, Bootstrap,ConfigureLogFileList,CreateSnapshot,D
eleteSnapshots,EnqRemoveLocks,InstanceStart,InstanceStop,J2EEControlCluster,J2EE
ControlComponents,J2EEControlProcess,J2EEDisableDbgSession,J2EEEnableDbgSession,
OSExecute,RestartInstance,RestartSystem,SendSignal,SetProcessParameter,Shutdown,
Start,StartSystem,Stop,StopService,StopSystem,MtChangeStatus,MtCustomizeWrite,Mt
DbsetToWpsetByTid,MtDestroyMarkNTry,MtReset,PerfCustomizeWrite,ReadDirectory,Rea
dFile,ReadProfileParameters,Register,SnglmgsCustomizeWrite,SystemObjectSetValue,
ToolSet,ToolSetRuntimeStatus,TriggerDataCollection,Unregister,UtilAlChangeStatus
CentralServices, Attribute, YES
StartPriority, Attribute, 1
SAPSYSTEM, Attribute, 01
SAPSYSTEMNAME, Attribute, TES
SAPLOCALHOST, Attribute, SAP-IM-2014
INSTANCE_NAME, Attribute, SCS01
Webmethods, Attribute, Start,InstanceStart,Bootstrap,Stop,InstanceStop,Shutdown,
ParameterValue,GetProcessList,GetStartProfile,GetTraceFile,GetAlertTree,GetAlert
s,RestartService,StopService,GetEnvironment,ListDeveloperTraces,ReadDeveloperTra
ce,RestartInstance,SendSignal,GetVersionInfo,GetQueueStatistic,GetInstanceProper
ties,OSExecute,ReadLogFile,AnalyseLogFiles,ListLogFiles,GetAccessPointList,GetSy
stemInstanceList,StartSystem,StopSystem,RestartSystem,AccessCheck,GetProcessPara
meter,SetProcessParameter,ShmDetach,GetNetworkId,GetSecNetworkId,RequestLogonFil
e,CreateSnapshot,ReadSnapshot,ListSnapshots,DeleteSnapshots,ABAPReadSyslog,ABAPR
eadRawSyslog,ABAPGetWPTable,ABAPAcknowledgeAlerts,J2EEGetProcessList,J2EEGetProc
essList2,J2EEControlProcess,J2EEGetThreadList,J2EEGetThreadList2,J2EEGetThreadCa
llStack,J2EEGetThreadTaskStack,J2EEGetSessionList,J2EEGetWebSessionList,J2EEGetW
ebSessionList2,J2EEGetCacheStatistic,J2EEGetCacheStatistic2,J2EEGetApplicationAl
iasList,J2EEGetVMGCHistory,J2EEGetVMGCHistory2,J2EEGetVMHeapInfo,J2EEGetEJBSessi
onList,J2EEGetRemoteObjectList,J2EEGetClusterMsgList,J2EEGetSharedTableInfo,J2EE
GetComponentList,J2EEControlComponents,ICMGetThreadList,ICMGetConnectionList,ICM
GetCacheEntries,ICMGetProxyConnectionList,WebDispGetServerList,EnqGetLockTable,E
nqRemoveLocks,EnqGetStatistic
E:\SUM>sapcontrol -user Tesadm <Password> -nr 0 -function GetInstanceProperties
GetInstanceProperties
OK
property, propertytype, value
Process List, NodeWebmethod, GetProcessList
Access Points, NodeWebmethod, GetAccessPointList
Current Status, NodeWebmethod, GetAlertTree
Open Alerts, NodeWebmethod, GetAlertTree
Syslog, NodeWebmethod, ABAPReadSyslog
Queue Statistic, NodeWebmethod, GetQueueStatistic
J2EE Process Table, NodeWebmethod, J2EEGetProcessList2,J2EEGetProcessList
J2EE Components, NodeWebmethod, J2EEGetComponentList
J2EE Caches, NodeWebmethod, J2EEGetCacheStatistic2,J2EEGetCacheStatistic
J2EE Threads, NodeWebmethod, J2EEGetThreadList2,J2EEGetThreadList
J2EE Sessions, NodeWebmethod, J2EEGetWebSessionList2,J2EEGetWebSessionList,J2EEG
etSessionList
J2EE EJB Sessions, NodeWebmethod, J2EEGetEJBSessionList
J2EE Remote Objects, NodeWebmethod, J2EEGetRemoteObjectList
J2EE Aliases, NodeWebmethod, J2EEGetApplicationAliasList
J2EE Shared Table Info, NodeWebmethod, J2EEGetSharedTableInfo
J2EE GC History, NodeWebmethod, J2EEGetVMGCHistory2,J2EEGetVMGCHistory
J2EE Heap Memory, NodeWebmethod, J2EEGetVMHeapInfo
ICM, NodeURL, HTTP://SAP-IM-2014:50000/sap/admin/public/index.html
ICM Threads, NodeWebmethod, ICMGetThreadList
ICM Connections, NodeWebmethod, ICMGetConnectionList
ICM Cache, NodeWebmethod, ICMGetCacheEntries
ICM Proxy Connections, NodeWebmethod, ICMGetProxyConnectionList
J2EE DB Connection, Attribute, Database=SAPDB,DBHost=SAP-IM-2014,DBName=TES
Protected Webmethods, Attribute, Bootstrap,ConfigureLogFileList,CreateSnapshot,D
eleteSnapshots,EnqRemoveLocks,InstanceStart,InstanceStop,J2EEControlCluster,J2EE
ControlComponents,J2EEControlProcess,J2EEDisableDbgSession,J2EEEnableDbgSession,
OSExecute,RestartInstance,RestartSystem,SendSignal,SetProcessParameter,Shutdown,
Start,StartSystem,Stop,StopService,StopSystem,MtChangeStatus,MtCustomizeWrite,Mt
DbsetToWpsetByTid,MtDestroyMarkNTry,MtReset,PerfCustomizeWrite,ReadDirectory,Rea
dFile,ReadProfileParameters,Register,SnglmgsCustomizeWrite,SystemObjectSetValue,
ToolSet,ToolSetRuntimeStatus,TriggerDataCollection,Unregister,UtilAlChangeStatus
StartPriority, Attribute, 3
SAPSYSTEM, Attribute, 00
SAPSYSTEMNAME, Attribute, TES
SAPLOCALHOST, Attribute, SAP-IM-2014
INSTANCE_NAME, Attribute, J00
IGS, NodeURL, http://SAP-IM-2014:40080
Webmethods, Attribute, Start,InstanceStart,Bootstrap,Stop,InstanceStop,Shutdown,
ParameterValue,GetProcessList,GetStartProfile,GetTraceFile,GetAlertTree,GetAlert
s,RestartService,StopService,GetEnvironment,ListDeveloperTraces,ReadDeveloperTra
ce,RestartInstance,SendSignal,GetVersionInfo,GetQueueStatistic,GetInstanceProper
ties,OSExecute,ReadLogFile,AnalyseLogFiles,ListLogFiles,GetAccessPointList,GetSy
stemInstanceList,StartSystem,StopSystem,RestartSystem,AccessCheck,GetProcessPara
meter,SetProcessParameter,ShmDetach,GetNetworkId,GetSecNetworkId,RequestLogonFil
e,CreateSnapshot,ReadSnapshot,ListSnapshots,DeleteSnapshots,ABAPReadSyslog,ABAPR
eadRawSyslog,ABAPGetWPTable,ABAPAcknowledgeAlerts,J2EEGetProcessList,J2EEGetProc
essList2,J2EEControlProcess,J2EEGetThreadList,J2EEGetThreadList2,J2EEGetThreadCa
llStack,J2EEGetThreadTaskStack,J2EEGetSessionList,J2EEGetWebSessionList,J2EEGetW
ebSessionList2,J2EEGetCacheStatistic,J2EEGetCacheStatistic2,J2EEGetApplicationAl
iasList,J2EEGetVMGCHistory,J2EEGetVMGCHistory2,J2EEGetVMHeapInfo,J2EEGetEJBSessi
onList,J2EEGetRemoteObjectList,J2EEGetClusterMsgList,J2EEGetSharedTableInfo,J2EE
GetComponentList,J2EEControlComponents,ICMGetThreadList,ICMGetConnectionList,ICM
GetCacheEntries,ICMGetProxyConnectionList,WebDispGetServerList,EnqGetLockTable,EnqRemoveLocks,EnqGetStatistic
User | Count |
---|---|
84 | |
25 | |
12 | |
9 | |
6 | |
6 | |
5 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.