Report schedules invisible for some user BOFC

[Olj]

Hi,

we have some strange error, some user cannot see report schedules in BOFC 10(sp10).

The reports is exist, user can click on it, but it's not visible:

We try to logon from the same machine with different users(same pivilagues), there is working fine, reports are visible.

Can you help me please?

[Marc_Kuipers · Accepted solution]

Hello Daulet

This means the user profile is corrupt

Please reset it by the following SQL:

update ct_user_config set definition=null where user_id= (select id from ct_user where name=’<UserName>’)

(replace <UserName> with the name of the affected user)

Thanks

Marc

[Olj · Accepted solution]

Thank you Marc!

[Olj · Accepted solution]

Hi Marc,

could you help me please?

I have similar problem -

Some users cannot see some objects in report designer with Russian language, example:

Normal user:

PROBLEM USER:

With English language is fine.

We tested on the same client machine, and the same language preferences.  Also I executed your SQL script, but it didn't help me.

[sirine_belhadjrhouma · Accepted solution]

Hi Daulet,

Could you please create a new user as a save as of the user having the problem and test if you reproduce the issue?

Regards

Sirine.

[Olj · Accepted solution]

Hi Sirine,

I cannot create user as "save as" function, because we use secEnterprise authentification.

[Marc_Kuipers · Accepted solution]

Hi Daulet

In order to avoid this error, you need to empty the "alias" on the original user before doing the 'save as' (this is a bug, will be fixed soon)

However, I don't think creating a new user will fix this.

I assume this user works with "working language" set to "local" (6th option)?

Were the dimensions translated ? I.e. for the local option, is there a description?

Furthermore, could you also run this SQL and check if there are any texts

select sdesc6, ldesc6 from ct_datasource;

Marc

Message was edited by: Marc Kuipers