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Documents getting missed..

Former Member
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HI, I am having issues with printing of invoices at user's printer..Few invoices get missed from the whole lot, if checked on spools they are showing complete and outputs are successfully processed and are in green..Please help on what else can be checked?

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Answers (2)

Answers (2)

Lakshmipathi
Active Contributor
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Moved from SAP ERP Sales and Distribution (SAP SD) to Output Management

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Hi Deepankar,

Things you can check -

1. Take some of the documents that you think have been missed and look at the Processing Logs. See if you find if there were errors in processing.

2.  Check logical destination settings under communication method for outputs. It is possible that the Logical destination that was used was configured for a different IP address pointing to a different printer. T-Code SPAD will show you the IP address.

3. See if you can find a pattern for these.. like does it happen when you process many documents in bulk or when you are processing them during peak hours or if these were outputs that were manually processed.. Could be performance related or probably associated with the buffer of the printer..

Regards,

Navin